Careers

Helpdesk Analyst - Full Time

About the Job

Omega Systems Consultants Inc is seeking a Full Time Helpdesk Analyst to join its growing team of technical support engineers. This person will be responsible for resolving client trouble tickets for desktop hardware and software. The ideal candidate will be comfortable working in a fast paced environment and be able to communicate effectively both verbally and in writing to clients. Omega Systems is a rapidly growing consulting firm and we are looking for individuals who want to grow with us.

Responsibilities:
  • Troubleshoot and repair customer desktop and laptop hardware and software problems
  • Server administration and support
  • Implement new hardware and software
  • Effectively communicate with clients on recommended actions for problem resolution
  • Document problems and associated resolution in Omega Systems CRM Ticketing and database systems
  • Effectively communicate with clients on recommended actions for problem resolution
  • Document problems and associated resolution in Omega Systems ticketing systems
Requirements:
  • 1-2 years of experience in a Helpdesk position
  • Windows XP, Vista and 7 experience a must
  • Microsoft Certified Professional
  • Working knowledge of Microsoft Active Directory
  • Experience with Exchange Email and Calendar with Outlook client
  • Experience in Antivirus products and spyware cleaning
  • Experience with disk imaging products such as Symantec Ghost
  • Proficient in maintaining Desktop operating systems and applications, including installing, updating and removing
  • Proficient in Microsoft Office Applications
  • Excellent verbal and written communication skills
  • Ability to troubleshoot and resolve problems over the phone utilizing remote control programs such as VNC and Remote Desktop
  • Candidate must be able to manage their time efficiently and work independently with minimal supervision
  • Must possess the ability to multitask; providing prompt resolution to customer problems
  • Ability to lift and transport computer equipment up to 50 lbs. 
Please visit our Career Submission form to apply today!