Careers

Field Services Engineer - Full Time

About the Job

Omega Systems Consultants Inc is seeking a Field Services Engineer to join its growing team of consultants.  This person will be responsible for interfacing with out Customers and providing onsite troubleshooting, support and consulting services to customers.  The ideal candidate will be comfortable in a fast-paced work environment and possess excellent written and verbal communication skills.  We are a fast growing organization looking for individuals who want to grow with us. 

Responsibilities:
  • Troubleshoot and repair server hardware related problems
  • Troubleshoot and repair PC, laptop and printer hardware related problems
  • Troubleshoot and repair software related problems
  • Troubleshoot and repair basic network related problems, working with Network Engineers to resolve escalated issues
  • Administer and maintain Microsoft Windows Server installations
  • Administer and maintain Microsoft Exchange Server installations
  • Administer and maintain SANs at customer sites
  • Administer and maintain Virtual environemnts
  • Administer and maintain Network equipment
  • Communicate with customers on recommended problem resolutions
  • Generate reports and status updates on customer IT infrastructure
  • Document problems and associated resolutions in Omega Systems' ticketing systems
  • Work with Omega Systems' team on project design to improve customer environments and processes
  • Recommend new products and services in order to maintain or increase overall stability and performance of customer's environment
  • Work directly with Omega Service Desk and Omega Data Center team to resolve escalated issues
  • Maintain certifications specific to job requirements as outlined by Omega Systems
Minimum Skills Required:
  • 4 year degree preferred
  • 3+ years of IT industry experience
  • Experience in Managed Service Provider industry is preferred
  • Strong PC literacy with advanced skills in Microsoft Outlook, Word and Excel
  • Experience with Active Directory and Windows Server technologies
  • Experience with HP, Dell and Lenovo PCs and laptops
  • Experience with image-based backup and disaster recovery solution
  • Experience with network devices (switches, wireless, security appliances)
  • Ability to multi-task, problem-solve and adapt to change in a fast-paced environment
  • Ability to complete assigned tasks with a minimum of guidance and oversight
  • Ability to prioritize multiple tasks and projects
  • Excellent verbal and written skills
  • A strong work ethic and the ability to communicate effectively with customers, Engineers and management
  • Highly focused customer service mindset