Managed IT Services Arlington, VA
When you partner with Omega Systems for managed IT services, you can count on us to monitor and safeguard your company’s infrastructure 24/7/365, allowing your team to focus more fully on your business success.
About Omega Systems
Recognizing a need for enterprise-level IT solutions in the SMB marketplace, Bill Kiritsis established Omega Systems in 2002 to meet clients’ needs for customized IT services and solutions. Under Bill’s leadership, Omega has achieved both local and national accolades.
Today, we own and operate several data centers and provide best-in-class private cloud, managed services, and back-up and disaster recovery solutions for clients throughout eastern Pennsylvania, New Jersey, and Delaware.
We are focused on building client partnerships with businesses of all sizes in industries such as education, healthcare, insurance, manufacturing and distribution, finance, legal, government, entrepreneurial enterprise, and non-profit.
Managed Technology Support
Smart Support enables businesses to choose a customized IT support solution that aligns with their strategies and reduces their need to over-allocate in-house resources. We offer several platforms, and each provides proactive support, high quality, and reliable, personalized service.
- Fixed monthly cost structure with tiered options to fit your budget
- Enterprise-level support and problem solving
- Dedicated account team
- IT project planning assistance
- Network health reviews
A dedicated service team that knows your infrastructure, your applications, and your people is available 24/7 to provide services such as:
- Expert-level support for popular business software, custom applications, multiple platforms and network issues
- Level 2 service desk analysts who can resolve 90% of all issues remotely in 30 minutes or less
- Field techs to provide on-site customer support to fix, configure or implement infrastructure components
- Convenient customer support portal
- Immediate connection to a service engineer
Cybersecurity & Vulnerability Management
Is your data secure? The average business does not have adequate resources to combat cyber threats and attacks, and only the largest organizations can afford to hire a security team to manage all of it.
Smart Secure is a simple, effective threat protection solution that provides proactive, professionally managed network security at the firewall level by a specialized team, around the clock.
- Multi-layered security built on a tiered platform
- Best-in-class UTM (unified threat management) hardware
- Local professional support 24/7
- Vulnerability scanning and risk management
- Customizable logging & reporting capabilities, including SIEM reporting
Back-Up and Disaster Recovery Management
Smart Stor provides secure, dedicated storage space that will grow as your business does, as well as customizable retention options, regular diagnostic reports, and same-day file restoration in an emergency.
Add Smart DR for backup disaster recovery, instant off-site virtualization in case of a disaster, and SLA (service level agreement) to address your uptime requirements and priorities.
- Fast response
- Encrypted and compressed data transmission
- Image-based data replication
- Customizable and scalable
When you partner with Omega Systems, headquartered in Reading, PA, to provide managed IT services, we will monitor and safeguard your company’s infrastructure 24/7/365, allowing your team to focus fully on your business success. Call us today at (610) 678-7002 or contact us online for more information.