Managed NOC Service Providers
Technology has become an essential part of our lives. From the moment we wake up until the time we go to bed, we are using technology. And, because our society is so dependent on technology, it’s critical that businesses have a reliable and responsive IT infrastructure. Unfortunately, many companies don’t have the workforce or resources to manage their own IT department. That’s where managed NOC service providers come in. Managed NOC service providers offer various services, including help desk support, network monitoring, and security monitoring. By outsourcing their IT needs to a managed NOC service provider, businesses can focus on what they do best and leave the IT tasks to the experts.
Here at Omega Systems, we understand the importance of a well-run operation. Service superiority stems from a mixture of factors: powerful technologies, optimized resolution processes, attentive 24/7 desk help, and more. Our mastery of these services facilitates infrastructure optimization, streamlining your company operations and enhancing productivity. In the event of an issue, we will work quickly and efficiently to resolve it, getting you back on track as soon as possible. With Omega Systems on your side, you can rest assured that your business is in good hands.
Monitoring, Alerting, and Visibility
Every company knows that you can’t afford to turn a blind eye to your operations and expect them to function as intended indefinitely. What may run smoothly in one moment can be unceremoniously disrupted in the next, whether caused by an outside actor, human error, a computer glitch, or any other type of incident. Therefore, paying attention to your IT infrastructure to improve technical support efficiencies and enhance employee productivity necessitates an effective NOC structure.
Let Omega Systems handle your NOC requirements. Our NOC department is entirely in-house, ensuring that experienced industry experts deliver all solutions with in-depth familiarity with your infrastructure. We take the time to learn how your systems function, what processes are used to facilitate productivity, what devices and apps are integrated with your IT architecture, and so on. Only by first understanding your IT environment can we make informed decisions tailored to benefit your organization.
Our Smart Response service is designed to do precisely that. We offer round-the-cloud monitoring to keep tabs on every aspect of your network, sifting through all manner of network activity and picking up the most valuable pieces of data that necessitate action. In the meantime, your teams can prioritize business-critical work, only jumping into action when our NOC teams alert you on a pressing activity.
All data gathered from your daily activities is then compiled into “glance-and-know” alert reports, listing real-time information by order of relevancy and severity. These reports are critical for informing your key decision-makers and offering actionable insights into how to improve your network performance, security, and policies.
In addition, if you’re interested in upgrading your NOC services to a higher tier, our NOC+ service package includes everything available with our regular NOC services while including Priority 1 Investigation services performed by our NOC engineers.
As a managed NOC service provider, Omega Systems is dedicated to providing stellar customer service to bolster your network performance and minimize risk to your systems. If you’re interested in a partnership, call us at (610) 678-7002 or contact us on our website for a consultation.