NOC Service Providers2021-10-25T21:08:13-04:00

NOC Service Providers

The control hub for your network is the primary reason why your employees can enjoy continual, uninterrupted productivity day in, day out. Downtime is the company killer, and ensuring your network has the competent support it needs to deliver responsive, unilateral remediation to even minor inconveniences plays a vital role in keeping operations running smoothly.

NOC Service ProvidersNot every company will have the experienced staff, built-in hardware, software, or budget necessary to develop their own NOC support system. An established NOC service provider gives companies without safety nets an affordable option for resolving network challenges, obstacles, and misalignment. Omega Systems can provide operational support for your company, keeping all services in-house for guaranteed authority and accountability.

There are several core qualities that you want your network management center (NOC) to exhibit:

  • Familiarity
  • Expertise
  • Responsiveness
  • Escalation

Essentially, not only does your NOC help desk possess a commendable level of expertise within the IT industry and provide responsive solutions to common problems, they need to be familiar enough with your architecture to offer solutions that account for your policies, practices, applications, and other relevant aspects of your company’s IT infrastructure. Having dedicated escalation services to execute tailored resolutions for complex network conditions is invaluable if the issue can’t be feasibly resolved in a reasonable amount of time.

Strengthening Infrastructure Through Smart Response

Omega Systems offers our Smart Response service for companies looking for an outsourced partner to optimize functions, promote healthy end-user productivity, mitigate recurring network issues, and increase technical efficiencies within your IT infrastructure. Small to medium range enterprises often find they can’t build their own NOC support system from the ground up, which leaves room for our teams to shine.

Our Smart Response package provides a customizable tier-based structure to deliver the support you need. Clearly outlined here, you’re given the option between basic services and added-value options, all interchangeable to suit your company’s needs. These include:

  • NOC
  • NOC+
  • Escalation
  • Escalation+

Our NOC services offer a monitoring, alerting, and priority investigation platform for your company’s use. Omega Systems takes pride in our work, and ensuring that we can procure the highest quality deliverables means that we don’t leave results up to third-party tools. We custom-built our SIEM tools to provide high-value data collection across the entirety of your network, including priority engine algorithms to highlight, compile, and arrange the most relevant information into accessible, legible documentation.

As an extension of our NOC teams, escalation ensures that complex issues that can’t be resolved within 15 minutes of the initial ticket reception are delegated to dedicated Technical Account Management Teams who will provide advanced resolution. Composed of Level 2 & 3 Engineers, the wealth of industry knowledge and innate familiarity with your IT architecture offers timely solutions for even the most challenging issues.

Keeping Operations Running

Between the quick response available through our NOC service desk, providing immediate solutions to minor problems, to advanced resolution with our Escalation teams, downtime can be a thing of the past. Your network environment needs skilled support to function as intended, and Omega Systems has the teams and resources available to deliver the personalized results you want. If you’re interested in a partnership, call us at (610) 678-7002 or contact us at our website for a consultation.

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