Experience The Omega Difference.
Our range of services and depth of expertise is on par with global providers, yet we are able to provide something they can’t – customization and personal service.
Exceptional Customer Service
At Omega we are constantly fascinated by new technology – the capabilities, automation, advancements, you name it. That being said, we also recognize the importance of the human element, especially when it comes to service. To us, IT is personal. It is evident from the way we learn about your business, evaluate and collaborate with varying viewpoints, all the way through nurturing existing partnerships. You are recognized by name and considered a partner.
As a valued partner, you won’t need to explain your infrastructure over and over, or struggle with recurring problems. Instead, directly access familiar support professionals skilled in the art of communication. Our high-level, first responders are trained to ask the right questions, listen to your concerns and remain proactive in response to your requests. We consider ourselves an extension of your internal team and work to earn the title of “trusted advisor.” We encourage our partners to stay connected, leveraging our on-going expertise for project assistance, trainings, expert advice, steering committee involvement and fact-based reporting.
We value long-lasting relationships. Omega Systems’ dedicated team of Technical Account Managers provides personalized care, post-contract. The goal is to ensure every partner gets the time and attention they deserve. As your company grows and changes, we look for ways to boost your productivity, saving you time and money. We track your service tickets and identify trends to confirm your solution is still the most logical, forward-focused option to meet your long term goals. We aim to exceed our contractual promises and get things running so well behind the scenes, you might even forget your main IT concerns exist.
We’ve been recognized for excellence:
- CRN’s Fast Growth Top 100 and Top 25 lists
- Inc. 5000
- Greater-Reading Chamber of Commerce Top Business Report
We’re not bragging. We really do have the best people.
The Omega Difference lies in both our client-centered processes and our people. Our processes acknowledge and support solutions that set your business apart from your competition. Our highly trained and experienced team makes it all happen. We’re selective about who we hire. Our technical staff is at the top of their game — and they have strong people skills. Our service professionals are dedicated problem solvers who understand how critical uptime is to your operations. They’ll pick up the phone when you call, know who you are and strive to deliver first-time fixes. Our teams all work together to provide you with seamless solutions designed from the ground up to meet your needs.
The Omega Difference
- First-call accessibility
- Our own investment in data center technology to better meet client needs
- Custom solutions and individualized service for SMBs in a range of industries