Omega Systems continues to monitor the status of COVID-19 and orders issued by the Commonwealth of Pennsylvania. On April 15th the PA Department of Health issued new orders for Pennsylvania business and residents to reduce the rapid spread of COVID-19 from person to person in the Commonwealth of Pennsylvania. In order to protect the lives and health of PA residences, the Secretary of Health has implemented additional disease control measure for business that must remain open at this time. Omega Systems has reviewed the order and is working to source disposable masks for all on-site employees and persons on the premises. All visitors to the building and field services staff working at customers sites are required to wear a mask that complies with the Department of Health guidelines.
Our plan for the week of April 20th – April 24th is to continue to provide the service you know and expect with full staff contributions. Unless significant changes arise, we will operate in our current social distancing strategy throughout this week. Our IT service action plan includes:
April 20 – April 24
- On-site Field Engineers in-person response will be limited to Priority 1 (mission critical) support needs. Any non-essential, regularly scheduled maintenance, performed by our Field Engineers, is postponed.
- Any on-site, project-based work will be rescheduled for a later date. We appreciate your understanding and cooperation.
- All 24X7X365 remote support, handled by our Service Desk and Network Operations teams, will continue. Please call our Service Desk (484) 772-1110 for remote assistance.
- All Technical Account Managers and Sales Representatives will remain remotely available and attentive to all customer needs.
Please reach out to us if you feel there is anything we can do to help you through these uncertain times. We will continue to provide regular updates or changes that may occur as state and federal health organizations determine necessary. Together, let’s do our part to keep our families, communities and work environments as healthy as possible!