Customer-Defined IT Support
No quick-fixes… We provide solutions.
Smart Support gives you anytime access to skilled, familiar professionals who are dedicated
to getting technical issues resolved the first time.
Isn’t it time you get the priority-level attention and results you expect?
Quality IT Support is Personal.
Don’t waste time explaining the details of your infrastructure.
Smart Support assures you are assigned a dedicated account team that invests time and energy into understanding the details of your business and day-to-day operations.
Smart Support includes:
- Enterprise-level 24/7 remote support & problem solving
- Predictable cost structure with tiered options to suit your needs/budget
- Network health reviews
- IT project planning assistance
- Multi-Layered, Adaptive Approach
- Network Traffic Scans
- Malicious Website Protection
- Next-Gen Firewall Defense
Workstation Threat Protection is Included.
Prevent and block threats that traditional endpoint and “next-gen AV” defenses miss.
Smart Support includes AV+, an advanced security service with multi-layered threat protection to prevent advanced and sophisticated threats at the workstation level. Machine learning technologies are combined with the ability to monitor behavior. Our next-gen firewall software identifies and protects against port scan attacks that inhibit or disrupt network availability.
Protection Defense From:
- Incoming & Outgoing Email traffic (POP3 and SMTP ) – When an infected email is discovered, it is automatically replaced with a standardized email message informing the receiver of the original infected message.
- Web Traffic (HTTP) – When a website is classified as malicious, it is automatically blocked. A special warning screen is displayed to inform the user that the requested website is dangerous.
Better Workflows. Stronger Accountability.
90% of Omega Systems’ IT service tickets are resolved in
30 minutes or less!
As with any support service, the real value lies within personal expertise and consistent processes. Whether your issue can be resolved by Omega Systems’ Service Desk Technicians or requires onsite Field Technicians, it is always addressed by familiar, Omega-employed technicians, equipped with the knowledge and proper escalation protocols to get fast and accurate problem resolutions.
Our team consistently goes above and beyond the standard service expectation, even interacting with 3rd parties on your behalf.
Project Assistance on Your Terms.
Get the project-based assistance you need without the long-term commitment.
Get specified technology assistance for project-based support, expert guidance and advice, or extend your in-house IT team. Leveraging Omega’s professional technicians means you know you are getting skilled, familiar professionals who are dedicated to getting the job done quickly and accurately, and YOU are setting the parameters of the assistance you need.
Here when you need us and gone when you don’t!
- Years of Job Related, Certified Experience
- Collaborative Approach
- Specialty-Dedicated Support Teams
- Scalable Support (when needed)
Schedule Your Free Smart Support Consultation.