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Omega Systems Consultants Inc is seeking a Full Time Service Desk Engineer to join its growing team of technical support engineers. This person will be responsible for resolving client trouble tickets for desktop hardware and software. The ideal candidate will be comfortable working in a fast paced environment and be able to communicate effectively both verbally and in writing to clients. Omega Systems is a rapidly growing consulting firm and we are looking for individuals who want to grow with us.

  • Troubleshoot and repair customer desktop and laptop hardware and software problems
  • Server administration and support
  • Implement new hardware and software
  • Effectively communicate with clients on recommended actions for problem resolution
  • Document problems and associated resolution in Omega Systems CRM ticketing and database systems
Minimum Skills Required:
  • 2+ Years of experience in Helpdesk, Desktop or related IT position
  • Windows 7,8 and 10 experience a must
  • Microsoft Certified Professional
  • Working knowledge of Microsoft Active Directory
  • Experience with Exchange Email and Calendar with Outlook client
  • Experience in Antivirus products and spyware cleaning
  • Proficient in maintaining Desktop operating systems and applications, including installing, updating and removing
  • Proficient in Microsoft Office Applications
  • Excellent verbal and written communication skills
  • Ability to troubleshoot and resolve problems over the phone utilizing remote control programs
  • Candidate must be able to manage their time efficiently and work independently with minimal supervision
  • Must possess the ability to multitask; providing prompt resolution to customer problems
  • Ability to lift and transport computer equipment up to 50 lbs

The Senior Network Engineer is responsible for technical design, evaluation, implementation, project management and support of the network environment along with technical leadership for other team members.  The individual will work closely with management, internal and external customers to the IS department to understand needs, develop optimal network solutions, ensure timely delivery and resolve any production and support related issues.  The position requires strong technical and network monitoring applications.  The successful candidate will be highly motivated individual with keen problem solving and design skills at the enterprise level.

  • Design, implement and maintain new and existing network technologies in areas WAS routing topologies and core data center switching
  • Upgrade and maintain HP/Aruba, Cisco Layer 3 switches and Fortinet Firewall/Routers
  • Ensure high availability on core routers/switches, firewalls and wireless controllers
  • Lead Network related projects in all stages including determining requirements, providing solutions, testing, piloting and deployment
  • Act as escalation resource for Tier 2 and 3 issues
  • Participate with Tier 3 on-call rotation along with availability for 24×7 Tier 3 support issues
  • 5+ years of work experience supporting network infrastructure for medium to large enterprises
  • College Degree in Engineering, Computer Science, Information Technology or Equivalent
  • Advanced working experience with local and wide area transport environments (MPLS, DMVPN, SSL-VPN, IPSEC, GRE)
  • Advanced working experience with IP routing in large enterprises (EIGRP, OSPF, BGP EIGRP, route redistribution)
  • Experience with Cisto Nexus VDC, VPC, STP, Etherchannel
  • Highly desired working experience with Fortinet Fortimanager and Fortianalyzer
  • Strong planning, design and implementation skills in an enterprise environment
  • Proficient in troubleshooting resources such as Wireshark, Solarwinds, Cisco Prime (wireless devices) and Netflow
  • Strong attention to detail in analytical assessments;experience in developing and maintaining high quality documentation on all new deployed infrastructure
  • Proficiency with Visio
  • Experience with VOIP technologies such as SIP and integration into wide area network, while maintaining needed security and functionality
  • Experience with the following hardware: HP Aruba switches and wireless technologies | Cisco switches, routers and ASA firewalls | Fortinet Fortigate and related security products | wireless access point and controller technologies

The Data Center Engineer is responsible for troubleshooting client network issues and making recommendations to ensure 99.99% uptime for customers. The Data Center Engineer will also be responsible for designing, planning and implementing customer projects, thus project management experience is a plus. The ideal individual will be comfortable in a fast-paced work environment and possess excellent written and verbal communication skills. This individual will also have served, hands-on, as a Server Engineer or Networking Engineer for a period of not less than three (3) years.

  • Maintain the health of Omega Systems’ client networks
  • Troubleshoot and repair server and network problems
  • Provide support of Omega Systems’ Data Center networking
  • Design, Implement and oversee new WAN and remote access installation projects
  • Work with sales to perform site surveys at new and potential clients and make recommendations to strengthen their networks
  • Recommend new products and services based upon customer’s present and future needs
  • Effectively communicate with clients on recommended actions for problem resolution
  • Document problems and associated resolution in Omega Systems’ ticketing systems
  • Adapt to different challenging work environments
  • Candidate must be able to manage their time efficiently and work independently with minimal supervision
  • Work with other Omega Systems’ Systems Engineers in a team environment in large deployment projects, troubleshooting and problem resolution
  • Mentor and provide hands-on education to other Omega Systems’ Engineers in relevant and field-related subjects
  • Work with other colleagues within Omega Systems’ teams to deliver an effective customer support service offering
  • Help ensure Customer Support Service teams are focused on achieving results using all resources available form initiation to resolution
  • Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of Omega Systems’ Customer Support teams both externally and internally
  • Provide Timely resolution to technical support issues while following company standards
  • Install and maintain desktop hardware and software, providing PC hardware troubleshooting and repair
  • 5 years of consulting experience
  • 3 to 5 years of hands-on experience as a Server Engineer
  • 3 to 5 years of hands-on experience with VMware vSphere
  • Current Microsoft certifications
  • Experience installing and managing Cisco routers, switches, wireless access points and security appliances
  • Experience with HP Proactive switches
  • Experience with Fortinet security appliances
  • Experience designing and supporting site to site and remote access VPN solutions
  • Experience performing Microsoft Server Migrations (Active Directory, File Servers, SQL Servers, Exchange Servers)
  • Shoretel IP telephony experience a plus
  • Knowledge of Copper Category cabling and fiber optic cabling technologies
  • Must have excellent troubleshooting skills to diagnose and repair network connectivity problems in a timely manner
  • Must be able to participate in an on-call rotation to provide after-hours emergency support to customer
  • Advanced field-related education, degree, certifications
  • 3+ years information technology experience supporting inbound customer requests or issue resolution
  • Minimally 3 years in a Network Engineer or Junior Network Engineer hands-on role
  • Strong working knowledge of desktop and server operating systems (Windows, Linus, Unix, etc.)
  • Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel and PowerPoint) and Microsoft desktop applications
  • Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
  • Experience supporting VPN clients and VPN administration
  • Conceptual understanding of LAN/WAN network infrastructure
  • Experience supporting applications running in a Citrix environment
  • Excellent listening, questioning and customer service skills
  • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
  • Ability to maintain composure, tech and effectiveness under stressful conditions
  • Ability to organize information, efficiently manage time and balance multiple priorities
  • Strong verbal and written communication skills, particularly and ability to relay technical concepts to a business audience

Omega Systems is currently seeking a New Business Development Executive with the experience and desire to thrive in an entrepreneurial environment to expand our client base in Philadelphia, Harrisburg, Reading, PA and a 70 mile surrounding area.  We are looking for an individual who is a proven closer and has a track record of generative sales and is accustomed to earning commensurate with their sales skills, experience and effort.  If you have the experience and fire, we’d like to talk to you!

Who We Are and What We Offer:
  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solutions to clients
  • Looking for growth opportunities?  The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years
  • Who likes money?  We offer a generous base salary plus commission!  Our uncapped commission structure provides you with unlimited earnings potential for self-motivated, high-achievers
  • Need benefits?  Benefits are provided at no cost to the employee
What We Need:

To facilitate and accelerate the aggressive growth that Omega Systems is experiencing we are seeking a New Business Development Executive who is tech savvy, can create new opportunities and is experienced in selling to the C-suite.  The successful candidate will be a proven hunter, responsible for managing the entire sales process from lead generation, qualification and presentation to contract negotiation and closure, to establish a new corporate client base.

What You’ll Do:
  • Responsible for the entire sales process from cold calling and prospecting to close
  • Consultative approach to prospecting, qualifying and developing new relationships with businesses
  • Understand customer needs and requirements
  • Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements
  • Ongoing training and manufacturer certifications
  • Develop and maintain relationships with client and vendor contracts
  • Prepare detailed quotes and proposals
  • Travel within Philadelphia, Harrisburg, Reading and a 70 mile radius
What You’ll Need:
  • BA/BS Degree is preferred
  • Five or more years of direct selling experience
  • At least 1 year of experience in selling cloud hosting, IT managed services, or solutions sales
  • Demonstrated track record as an independent, top performing hunter and closer who exceeds revenue goals
  • Passion for working collaboratively with clients and internal teams to deliver world-class services
  • Unmatched presentation, customer services and relationship building skills
  • Possess a positive attitude, be coachable, insightful, energetic and a great problem solver
  • Ability to build relationships over the phone and face to face

Omega Systems Consultants Inc is seeking a Human Resources & Talent Acquisition Specialist to join our growing team in an HR and recruiting role. This person will manage all aspects of our human resources as well as secure organizational growth through new team member acquisitions and successful on-boarding.

Who we are and what we can offer:
  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country!
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solution to clients!
  • Looking for growth opportunities?  The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years.
  • Need benefits? Benefits are provided at no cost to the employee!
HR Job Duties and Responsibilities:
  • Administers various human resource plans and procedures for all organization personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains the employee handbook and the policies and procedures manual.
  • Participates in developing department goals, objectives and systems.
  • Administers the compensation program; monitors the performance evaluation program and revises as necessary.
  • Performs benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees.
  • Develops and maintains employee training programs.
  • Handles employee relations counseling, outplacement counseling and exit interviewing.
  • Participates in administrative staff meetings and attends other meetings and seminars.
  • Maintains human resource information system records and compiles reports from the database.
  • Maintains compliance with federal, state and local employment and benefits laws and regulations
Talent Acquisition Job Duties and Responsibilities:
  • Plan and implement company talent acquisition strategy.
  • Develop company’s policy for talent bench marking, talent assessment and interviewing
  • Conduct sourcing activities in order to fill open positions
  • Perform analysis of organizational development and anticipate future employment needs
  • Design and manage recruitment and selection processes (resume screening, screening calls, interviews etc.)
  • Reviews employment applications and background check reports
  • Serve as brand ambassador at various events, like career fairs or on-campus recruiting events
  • Represent company internally and externally at events with a goal of networking and relationship building with potential candidate communities
  • Counsel the candidate on corporate benefits, salary, and corporate environment
  • Build long-term relationships with past and potential candidates
  • Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities
  • Process all hiring paperwork for new employees
  • Generate monthly updates for company’s leadership about upcoming talent acquisition initiatives
  • Create monthly reports on key talent acquisition metrics
  • Work closely with marketing department to develop creative ways for addressing talent acquisition challenges
  • Suggest new ideas for improving talent acquisition activities
Minimum Skills Required:
  • A bachelor’s degree and three to five years of  HR experience, or five years of experience in the HR field. Prefer SHRM Certified Professional (SHRM-SCP) or SHRM Senior Certified Professional (SHRM-CP) credential.
  • 3+ years of recruiting/talent acquisition
  • Sound judgment and problem-solving skills
  • Customer-focused attitude, with high level of professionalism and discretion
  • Familiarity with MS Office suite
  • Excellent communication skill
  • Experience in a services related field

Omega Systems Consultants is currently seeking an individual to join our growing team in a Marketing leadership role.  This position will develop and manage strategic marketing programs, support business objectives, lead acquisition, foster customer retention, execute new business development, provide sales support and advance brand recognition in target markets.

Who we are and what we can offer:
  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solution to clients
  • Looking for growth opportunities?  The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years
  • Need benefits? Benefits are provided at no cost to the employee
  • Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan
  • Understand and further identify target markets and analyze creative strategies to capture growth in those markets
  • Develop business cases for marketing programs at the proposal stage and make recommendations on marketing strategies
  • Track, monitor and report ROI on all major marketing activities/campaigns, including but not limited to revenue opportunity generation within total cost to firm, cost of sale and cost per contact parameters
  • Organize promotional events at trade shows and other venues, coordinating with our staff to ensure prompt delivery of materials and merchandise
  • Develop and oversee SEO, Social Media and email campaign strategies
  • Lead the execution of marketing programs from start to finish, driving collaboration with the stakeholders and leveraging the right internal processes
  • Develop and manage budgets
  • Work with additional members of marketing team to keep all marketing materials current and brand focused
Minimum Skills Required:
  • 5+ years of experience in marketing
  • Bachelor’s Degree in Marketing, Business or similar
  • Experience building complex marketing programs and reporting on the results
  • Competence as a creative writer
  • Excellent communication skills
  • Strong problem-solving ability, including metrics-driven thinking
  • Familiarity with online content marketing and social media development strategies
  • Excellent interpersonal and client service skills, with ability to develop relationships
  • Experience working with and presenting to senior leaders and leadership teams
  • Demonstrated ability to link marketing to lead generation and experience with demand generation, lead tracking and ROI
  • Strong negotiation and project management skills
  • Self-starter, independent and proactive
  • Motivated team player, with ability to manage multiple priorities and deadlines simultaneously
  • Familiar with the following software tools – Salesforce