Reliable IT support that maintains operational stability, protects your systems, and ensures your team stays productive.
Every Omega Care tier includes core IT services delivered by industry-specialized support teams trained in your sector’s systems and compliance requirements – from remote help desk support, network monitoring, patching, and cloud management. As you scale up, you gain proactive management, stronger security protections, and strategic advisory that elevates IT from reactive support to business enablement – all with transparent, per-user pricing and no hidden fees.
Reliable, remote-first IT foundation with daytime support
Proactive managed IT with round-the-clock protection and added security
Executive-grade IT partnership with strategic advisory & priority response
This breakdown shows how managed IT support coverage, cybersecurity capabilities, and strategic guidance scale across Omega Care tiers. Use it to identify which features close gaps in your current IT setup, meet specific compliance requirements, or provide the level of proactive IT support and responsiveness your operations demand.
| Lite | Essential | Advantage | |
|---|---|---|---|
Help Desk & End User Support | |||
| Unlimited Remote Support | 8x5 | 24x7 | 24x7 |
| Unlimited Device Management & Support | 8x5 | 24x7 | 24x7 |
| On-Site IT Support | |||
| Enhanced Service Level Agreements (SLAs) | |||
| Workstation Refresh Support | |||
Infrastructure Monitoring & Management | |||
| Proactive Network Monitoring & Management | 8x5 | 24x7 | 24x7 |
| Operating System Patching & Updates | Automated | Fully Managed | Fully Managed |
| Third Party Application Patching | |||
| Managed Cloud Administration (Microsoft/Google/AWS) | |||
| IT Health Metrics & Reporting | |||
IT Operations Support | |||
| User Onboarding & Offboarding | |||
| IT Lifecycle & Asset Management | |||
| Procurement Services | |||
| PSA & Documentation Portal Access | |||
| IT Scripting & Automation Support | |||
Managed Security & Data Protection | |||
| Managed Endpoint Protection (EDR + AMTD) | |||
| End User Awareness Training | |||
| Managed Phishing Simulations | |||
| Hardware Disk Encryption | |||
IT Leadership & Advisory | |||
| Account Management Team | Shared | Dedicated | Dedicated |
| Technical Business Reviews (TBRs) | Annual | Semi-Annual | Quarterly |
| vCXO Advisory |
Omega Care is built to address the priorities of both technical and executive decision-makers, delivering operational reliability and strategic value across your organization.
Proactive monitoring prevents disruptions before they impact productivity, with higher tiers offering 24x7 coverage for continuous protection
Transparent, per-user pricing with no hidden fees or surprise charges makes budgeting straightforward and eliminates cost uncertainty
Every tier includes endpoint protection, with higher tiers adding training, encryption, and phishing defenses to strengthen your security posture
Support teams trained in industry-specific compliance requirements help you maintain standards without added complexity or operational burden