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Leadership

From the top down, Omega delivers the personal and meaningful partnership you’ve been seeking from a managed service provider

Bill Kiritsis, Omega Systems
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Bill Kiritsis

Founder & CEO

Bill Kiritsis, Omega Systems

Bill Kiritsis

Founder & CEO

The son of Greek immigrants and entrepreneurs, Bill Kiritsis spent more than a decade dedicated to the family business before pursuing his personal passion for technology. With significant field experience under his belt, Bill started Omega Systems in 2002 – recognizing a need for enterprise-level IT solutions backed by premier customer service. Since those earliest days, he’s helped grow Omega into an award-winning managed service provider to more than 700 global customers. Bill continues to set the progressive vision for the company, guiding Omega’s growth strategy and ensuring that its core commitment to service delivery is weaved throughout all areas of the business.

Jen Kiritsis, Omega Systems
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Jennifer Kiritsis

Chief Operating Officer

Jen Kiritsis, Omega Systems

Jennifer Kiritsis

Chief Operating Officer

Since Day One, Jen has played a crucial role in growing Omega Systems and leading its technical and administrative teams. As Chief Operating Officer, Jen spearheads Omega’s day-to-day operations, shaping overall IT strategies and product/service offerings, guiding customer service operations and overseeing back-office functions including finance, marketing, and sales operations. Jen holds a bachelor’s degree in information science and technology from Penn State University.

Ben Tercha, Omega Systems
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Ben Tercha

Senior Vice President of Operations

Ben Tercha, Omega Systems

Ben Tercha

Senior Vice President of Operations

With more than 20 years of hands-on technology and operations experience, Ben is focused on the oversight and coordination of Omega’s internal workflows as well as the development of the company’s technical and support service portfolio. Among his many accomplishments, Ben played a critical role in the design of Omega’s privately-owned data center and private cloud hosting service, which meets the security, flexibility and compliance needs of today’s SMB, mid-market and enterprise businesses. He is frequently regarded as a thought leader in the industry, regularly speaking at conferences and events to educate businesses on IT strategy and compliance.

Rick Mutzel, Omega Systems
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Rick Mutzel

Security & Compliance Officer

Rick Mutzel, Omega Systems

Rick Mutzel

Security & Compliance Officer

Rick is a trusted technical advisor and virtual Chief Information Officer to Omega Systems’ customers, who appreciate his expertise in cybersecurity and third-party compliance audit requirements, including SEC, CMMC, HIPAA, CJIS, GLBA and PCI. As Omega’s Security and Compliance Officer, Rick is instrumental in guiding the company’s security posture, including the infrastructure development and maintenance of Omega’s privately-owned data center and private cloud as well as its core managed cybersecurity and managed compliance services.

Warren Finkel, Omega Systems
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Warren Finkel

Managing Director, Northeast

Warren Finkel, Omega Systems

Warren Finkel

Managing Director, Northeast

Warren is the Managing Director of Omega Systems’ Northeast region. He previously led ACE IT Solutions for more than 13 years, before its acquisition by Omega in March 2022. Warren brings decades of experience to the company, with impressive experience across business development, marketing, customer service and IT strategy. His long-standing relationships with customers and strategic partners in the hedge fund and private equity sector make him a trusted resource and sought-after advisor.

Terry Rossi, Omega Systems
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Terry Rossi

Managing Director,
Greater Philadelphia

Terry Rossi, Omega Systems

Terry Rossi

Managing Director,
Greater Philadelphia

Terry is the Managing Director of Omega Systems’ Greater Philadelphia region. Prior to its acquisition by Omega in August 2022, Terry led the managed services team at PICS ITech for more than 27 years. During his time at PICS, Terry delivered outsourced IT, cloud hosting and business consulting services to hundreds of businesses – from SMBs to nationwide enterprises. He has deep experience partnering with customers in the manufacturing, life sciences, construction and financial services industries. Terry has a passion for cybersecurity and is an active member of InfraGard, a partnership between the FBI and private sector that facilitates information-sharing about the protection of critical infrastructure.

Scott Goodger, Omega Systems
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Scott Goodger

Senior Vice President
of Sales

Scott Goodger, Omega Systems

Scott Goodger

Senior Vice President
of Sales

Scott has more than 20 years of technology and business development experience and has deep expertise building relationships with business leaders across a number of verticals, notably financial services, legal, life sciences/biotech and professional services. Scott is responsible for enhancing and evolving Omega’s business development strategy and aligning the company’s service offerings with the changing needs of today’s mid-market and enterprise businesses. Prior to joining Omega, Scott served as executive vice president & general manager at Thrive.

Ryan Weaver, Omega Systems
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Ryan Weaver

Director of Customer Relations

Ryan Weaver, Omega Systems

Ryan Weaver

Director of Customer Relations

Ryan leads Omega’s technical account management team and is responsible for ongoing customer satisfaction. A long-standing member of the Omega team, Ryan and his team are committed to maintaining and enhancing customer relationships through personal service delivery and long-term relationship building. He has more than two decades of information technology experience and is adept at helping businesses align their IT and strategic visions to maximize success.

Andrew Neumann, Omega Systems
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Andrew Neumann

Director of Managed Services

Andrew Neumann, Omega Systems

Andrew Neumann

Director of Managed Services

In his role, Andrew is responsible for designing, developing and enhancing strategies to optimize growth and effectiveness across Omega’s managed IT support and Service Desk operations. Through continuous evaluation and enrichment, Andrew’s teams ensure a seamless service delivery experience at every interaction. Andrew has more than 20 years of managed services experience and most recently served as global service desk director for ECI. He has a bachelor’s degree in economics from Albright University.

Steve Detwiler, Omega Systems
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Steve Detwiler

Director of Cloud Services

Steve Detwiler, Omega Systems

Steve Detwiler

Director of Cloud Services

Steve brings more than 20 years of progressive IT experience to Omega and is responsible for the management, maintenance and enrichment of the company’s public and private cloud services. Under his direction, Omega’s cloud engineers and architects support customer operations via Omega’s SOC 2-certified private data center as well as Microsoft’s 365 and Azure environments. Prior to joining Omega, Steve held various technical and strategic cloud operations roles including director of IT at EHD, a leading insurance brokerage firm.

Mike Witmer, Omega Systems
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Mike Witmer

Director of Professional Services

Mike Witmer, Omega Systems

Mike Witmer

Director of Professional Services

As Director of Professional Services, Mike oversees a team of skilled engineers and solutions architects responsible for designing, planning, and executing a wide variety of complex technical solutions for Omega’s customers. Leading both the project management and field service delivery teams, Mike’s goals and responsibilities include improving relationship management, increasing internal synergies between departments and standardizing processes that result in meaningful change for Omega customers. He has more than 25 years of IT experience and is a veteran of the United States Air Force, where he earned his bachelor’s degree in computer science.

Katie Brower, Omega Systems
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Katie Brower

Senior Purchasing Manager

Katie Brower, Omega Systems

Katie Brower

Senior Purchasing Manager

With more than a decade of purchasing and management experience, Katie maintains and advances Tier 1 manufacturer partnerships to satisfy cost, quality and delivery expectations for Omega’s growing customer base. She works closely with all parties to ensure that the proper solution components are purchased, and delivery and support are appropriately allocated. Katie holds a bachelor’s degree in marketing management from Penn State University.

Kelly Bruce, Omega Systems
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Kelly Bruce

Senior Sales Operations Manager

Kelly Bruce, Omega Systems

Kelly Bruce

Senior Sales Operations Manager

Kelly leads Omega’s sales operations team and is responsible for ensuring the smooth transition of customers across the acquisition lifecycle from opportunity identification through to service delivery.  She has more than 15 years of experience in various sales and sales support roles and interacts with a wide variety of Omega departments including business development, engineering and technical account management. Kelly is a valuable resource across the organization and is influential in prioritizing and enhancing efficiencies across internal workflows. She holds a bachelor’s degree in organizational communication from Montclair State University.

Brian Lupinacci, Omega Systems
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Brian Lupinacci

Service Desk Manager,
Mid-Atlantic

Brian Lupinacci, Omega Systems

Brian Lupinacci

Service Desk Manager,
Mid-Atlantic

An Omega veteran with more than a decade of experience across various technical service roles, Brian manages the company’s Mid-Atlantic Service Desk. Brian’s team sets the bar for customer service at Omega, prioritizing the timely and successful resolution of technical issues and consistently maintaining customer satisfaction scores that exceed industry norms. Brian earned his bachelor’s degree in management information systems and services from Shippensburg University.

Josh Somers, Omega Systems
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Josh Somers

Service Delivery Manager

Josh Somers, Omega Systems

Josh Somers

Service Delivery Manager

Josh leads Omega’s field services team, which provides on-site maintenance and support to customers. In this role, Josh serves as an experienced resource and collaboration point for his service delivery team and coordinates and prioritizes requests and escalation needs across the service organization. He has more than 10 years of IT and MSP experience and holds multiple IT certifications. Josh has a bachelor’s degree in cybersecurity and information assurance from Western Governors University and is currently pursuing his master’s degree in IT management.

Headshot of Jennifer Carreon-Montes
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Jennifer Carreon-Montes

VP of Human Resources

Headshot of Jennifer Carreon-Montes

Jennifer Carreon-Montes

VP of Human Resources

Leading Omega’s human resources function, Jennifer has more than 16 years of progressive and diverse experience working for a variety of businesses, from local SMBs to national enterprise organizations. Her expertise spans a wide range of HR and human capital functions including benefits administration, compensation management, staffing and recruiting, organizational development, employee relations and more. Jennifer graduated magna cum laude from Temple University with a bachelor’s degree in psychology and has a master’s degree in psychology with an industrial organizational psychology & human resources management focus from La Salle University. She is a member of the Society for Human Resources Management (SHRM) and holds professional HR management certifications PHR and SHRM-CP.

John Wechter, Omega Systems
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Jonathan Wechter

Controller

John Wechter, Omega Systems

Jonathan Wechter

Controller

Jonathan is responsible for leading Omega’s finance and accounting functions, including financial reporting, planning and analysis, internal controls, audit and taxation. He has more than 10 years of both private and public accounting experience and was previously a member of the tax practice at Baker Tilly, a top-ten national accounting firm. Jonathan is a licensed CPA and is currently pursuing his master’s degree taxation at the University of Cincinnati.

Kaleigh Alessandro, Omega Systems
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Kaleigh Alessandro

Director of Marketing

Kaleigh Alessandro, Omega Systems

Kaleigh Alessandro

Director of Marketing

Kaleigh has 15 years of experience developing & deploying high-impact B2B marketing campaigns to drive growth, awareness & revenue. She leverages her strategic and hands-on experience in the areas of branding and messaging, content marketing/thought leadership, digital marketing & demand generation to extend brand recognition and increase market share for Omega Systems. Prior to joining Omega, Kaleigh held key strategic marketing roles for The MFA Companies and ECI (formerly Eze Castle Integration). Kaleigh earned her bachelor’s degree in communications from Stonehill College.

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