610-678-7002
Contact Us
Cyber security banner

Managed IT Support

24x7x365 remote monitoring and management to alleviate your IT burden and ensure a superior – and secure – performance

industry-best managed it services

Smart Support

Managed IT Services for the Modern Business

The modern digital age, for all its benefits, requires a thoughtful, proactive, and continuous commitment to IT management and support – to power operations, safeguard critical assets and enable future growth.

With managed IT support from Omega Systems, today’s businesses, from small nonprofits to global enterprises, can realize a proactive, high-value managed service that continually monitors the health and performance of IT networks and supports the detection and remediation of technology issues before they lead to unnecessary downtime or data loss.

Contact Sales
A purple and blue web of light.

Get ‘Smart’ Managed IT Support

Omega’s Smart Support packages offer organizations the flexible managed IT services you need at any stage of your development, whether it’s a fully outsourced IT solution or a support package that augments or enhances your existing IT team.

Download our Brochure

  • Multi-layered threat protection
  • Anti-virus and anti-malware scanning
  • Regular Microsoft patching and maintenance
  • Third-party application patching
  • Device auditing and health reporting
  • Network performance monitoring
  • Remote and/or on-site support

IT Support Tailored to Your Business

Every organization has different IT needs based on its industry, internal resource capacity, and operational requirements. And choosing a managed service provider (MSP) is far from a one-size-fits-all exercise. Through our Smart Support offering, Omega Systems delivers custom IT support services to acknowledge these unique factors within your business and ensure you experience seamless, reliable and robust support right-sized to your business’ needs.

Infrastructure Management
  • Our team of support engineers help alleviate the burden of IT administration, keeping watchful eyes on your network and systems to ensure seamless operations and full management of your complex IT infrastructure.
Reliable 24x7x365 Support
  • Productivity – and thus, success – is hinged on IT support availability. That’s why Omega is available around the clock. Whether you need a critical problem fixed or a sounding board for proactive advice, you can count on our in-house team to answer the call.
Minimized
Downtime
  • Regardless of your industry or business line, downtime is not an option. We’re committed to providing optimal availability to our customers and ensuring they have the technology they need to power their operations.
Network Monitoring & Security
  • As threats evolve and emerge, it’s imperative to safeguard your critical systems and data. Day and night, our support team monitors for potential threats and leverages best-in-class alerting to ensure you’re protected at all times.
Predictable
Monthly Costs
  • A convenient and predictable cost structure means Omega’s customers have full visibility into their operating budgets and can scale up or down as needed to align to changing goals and objectives.
Specialized
IT Talent
  • Finding skilled IT talent today is not an easy feat for many businesses. By outsourcing your IT support to Omega, you reap all the benefits of our experienced technicians at a fraction of the cost of hiring your own team.
Proactive Maintenance
  • There’s more to IT support than troubleshooting. Our teams take a proactive approach to technology, ensuring your systems and applications follow proactive maintenance scheduled to keep things running smoothly.
Quick
Response Times
  • Omega’s NOC and Escalation technicians follow rapid response protocols, focusing on priority investigation and escalating technology issues as needed to streamline incident response and maximize resolution.

Industry-Best Managed IT Support

In addition to critical features like remote monitoring and management, threat protection and third-party application patching, Smart Support includes access to our 24/7 Service Desk team, which fields nearly 7,000 support tickets from customers each month. Our skilled technicians answer questions, troubleshoot unexpected issues — and do so while maintaining call answer rates (CAR) and customer satisfaction (CSAT) scores that consistently beat industry averages from other managed service providers.

Omega Systems2023 Support Statistics Image

A man smiling at his laptop.
Our company has been partnering with Omega Systems since 2014 and implemented their total managed services in 2016. Their support/service has been a very positive experience for the overall company. Our Technical Account Manager has been great to work with. His understanding of our company’s needs/requirements allows us to make sure we have the proper IT infrastructure in place for our business to run smoothly. Omega’s attention and support to our IT systems allows management to focus more on growing our business.

Keith

Business Consulting

Contact Us for IT Support Services

Omega Systems forms long-term partnerships with organizations across a wide variety of industries. With our managed IT services, we monitor and protect your critical systems while giving you the time and space to address high-value initiatives. With Smart Support, protect your systems from threats, optimize performance, scale up or down as needed and save time in the process.

Contact us today to learn more about Smart Support and start customizing the right solution for you.

Contact Us

A woman speaking to a man while looking at a computer with projected data surrounding it.

Explore more of Omega’s managed IT services

NOC & Escalation Services

Learn More

IT Consulting & Projects

Learn More

Co-Managed IT Services

Learn More