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Managed IT Support

24x7x365 remote monitoring and management to alleviate your IT burden and ensure a superior – and secure – performance

industry-best managed it services

Smart Support

Managed IT Services for the Modern Business

The modern digital age, for all its benefits, requires a thoughtful, proactive, and continuous commitment to IT management and support – to power operations, safeguard critical assets, and enable future growth.

As a leading managed IT support provider, Omega Systems helps businesses of all sizes – from small nonprofits to global enterprises – achieve operational efficiency through proactive, high-value managed services. Our IT helpdesk support services provide around-the-clock monitoring and rapid issue resolution, ensuring technology problems are detected and remediated before they lead to unnecessary downtime or data loss.

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Industry-Leading Managed IT Support

With the Numbers to Prove It!

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Satisfaction Score (CSAT)

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Average Wait Time (AWT)

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Call Answer Rate (CAR)

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Avg Tickets Per Month

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IT Support Tailored to Your Business

Every organization has different IT needs based on its industry, internal resource capacity, and operational requirements. And choosing a managed service provider (MSP) is far from a one-size-fits-all exercise. Through our Smart Support offering, Omega Systems delivers custom IT helpdesk support services to acknowledge these unique factors within your business and ensure you experience seamless, reliable and robust support right-sized to your business’ needs.

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From reliable 24×7 end-user support to round-the-clock monitoring, we feel more confident and secure knowing Omega Systems’ watchful eyes are protecting our environment and ensuring our optimal performance. Additionally, with access to a dedicated account manager, we receive personalized attention, proactive guidance, and ongoing best practice recommendations to keep our business operating seamlessly and successfully.

Kara Lennon

Cat Rock Capital

Contact Us for IT Support Services

Omega Systems forms long-term partnerships with organizations across a wide variety of industries. With our managed IT services, we monitor and protect your critical systems while giving you the time and space to address high-value initiatives. With Smart Support, protect your systems from threats, optimize performance, scale up or down as needed and save time in the process.

Contact us today to learn more about Smart Support and start customizing the right solution for you.

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Explore more of Omega’s managed IT services

NOC & Escalation Services

IT Consulting & Projects

Co-Managed IT Services