24x7x365 remote monitoring and management to alleviate your IT burden and ensure a superior – and secure – performance
The modern digital age, for all its benefits, requires a thoughtful, proactive, and continuous commitment to IT management and support – to power operations, safeguard critical assets and enable future growth.
With managed IT support from Omega Systems, today’s businesses, from small nonprofits to global enterprises, can realize a proactive, high-value managed service that continually monitors the health and performance of IT networks and supports the detection and remediation of technology issues before they lead to unnecessary downtime or data loss.
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Every organization has different IT needs based on its industry, internal resource capacity, and operational requirements. And choosing a managed service provider (MSP) is far from a one-size-fits-all exercise. Through our Smart Support offering, Omega Systems delivers custom IT support services to acknowledge these unique factors within your business and ensure you experience seamless, reliable and robust support right-sized to your business’ needs.
In addition to critical features like remote monitoring and management, threat protection and third-party application patching, Smart Support includes access to our 24/7 Service Desk team, which fields nearly 7,000 support tickets from customers each month. Our skilled technicians answer questions, troubleshoot unexpected issues — and do so while maintaining call answer rates (CAR) and customer satisfaction (CSAT) scores that consistently beat industry averages from other managed service providers.
Omega Systems forms long-term partnerships with organizations across a wide variety of industries. With our managed IT services, we monitor and protect your critical systems while giving you the time and space to address high-value initiatives. With Smart Support, protect your systems from threats, optimize performance, scale up or down as needed and save time in the process.
Contact us today to learn more about Smart Support and start customizing the right solution for you.
