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Omega Systems Consultants Inc is seeking a Full Time Service Desk Engineer to join its growing team of technical support engineers. This person will be responsible for resolving client trouble tickets for desktop hardware and software. The ideal candidate will be comfortable working in a fast paced environment and be able to communicate effectively both verbally and in writing to clients. Omega Systems is a rapidly growing consulting firm and we are looking for individuals who want to grow with us.

Responsibilities:
  • Troubleshoot and repair customer desktop and laptop hardware and software problems
  • Server administration and support
  • Implement new hardware and software
  • Effectively communicate with clients on recommended actions for problem resolution
  • Document problems and associated resolution in Omega Systems CRM ticketing and database systems
Minimum Skills Required:
  • 2+ Years of experience in Helpdesk, Desktop or related IT position
  • Windows 7,8 and 10 experience a must
  • Microsoft Certified Professional
  • Working knowledge of Microsoft Active Directory
  • Experience with Exchange Email and Calendar with Outlook client
  • Experience in Antivirus products and spyware cleaning
  • Proficient in maintaining Desktop operating systems and applications, including installing, updating and removing
  • Proficient in Microsoft Office Applications
  • Excellent verbal and written communication skills
  • Ability to troubleshoot and resolve problems over the phone utilizing remote control programs
  • Candidate must be able to manage their time efficiently and work independently with minimal supervision
  • Must possess the ability to multitask; providing prompt resolution to customer problems
  • Ability to lift and transport computer equipment up to 50 lbs

The Senior Network Engineer is responsible for technical design, evaluation, implementation, project management and support of the network environment along with technical leadership for other team members.  The individual will work closely with management, internal and external customers to the IS department to understand needs, develop optimal network solutions, ensure timely delivery and resolve any production and support related issues.  The position requires strong technical and network monitoring applications.  The successful candidate will be highly motivated individual with keen problem solving and design skills at the enterprise level.

Responsibilities:
  • Design, implement and maintain new and existing network technologies in areas WAS routing topologies and core data center switching
  • Upgrade and maintain HP/Aruba, Cisco Layer 3 switches and Fortinet Firewall/Routers
  • Ensure high availability on core routers/switches, firewalls and wireless controllers
  • Lead Network related projects in all stages including determining requirements, providing solutions, testing, piloting and deployment
  • Act as escalation resource for Tier 2 and 3 issues
  • Participate with Tier 3 on-call rotation along with availability for 24×7 Tier 3 support issues
Requirements:
  • 5+ years of work experience supporting network infrastructure for medium to large enterprises
  • College Degree in Engineering, Computer Science, Information Technology or Equivalent
  • Advanced working experience with local and wide area transport environments (MPLS, DMVPN, SSL-VPN, IPSEC, GRE)
  • Advanced working experience with IP routing in large enterprises (EIGRP, OSPF, BGP EIGRP, route redistribution)
  • Experience with Cisto Nexus VDC, VPC, STP, Etherchannel
  • Highly desired working experience with Fortinet Fortimanager and Fortianalyzer
  • Strong planning, design and implementation skills in an enterprise environment
  • Proficient in troubleshooting resources such as Wireshark, Solarwinds, Cisco Prime (wireless devices) and Netflow
  • Strong attention to detail in analytical assessments;experience in developing and maintaining high quality documentation on all new deployed infrastructure
  • Proficiency with Visio
  • Experience with VOIP technologies such as SIP and integration into wide area network, while maintaining needed security and functionality
  • Experience with the following hardware: HP Aruba switches and wireless technologies | Cisco switches, routers and ASA firewalls | Fortinet Fortigate and related security products | wireless access point and controller technologies

The Data Center Engineer is responsible for troubleshooting client network issues and making recommendations to ensure 99.99% uptime for customers. The Data Center Engineer will also be responsible for designing, planning and implementing customer projects, thus project management experience is a plus. The ideal individual will be comfortable in a fast-paced work environment and possess excellent written and verbal communication skills. This individual will also have served, hands-on, as a Server Engineer or Networking Engineer for a period of not less than three (3) years.

Responsibilities:
  • Maintain the health of Omega Systems’ client networks
  • Troubleshoot and repair server and network problems
  • Provide support of Omega Systems’ Data Center networking
  • Design, Implement and oversee new WAN and remote access installation projects
  • Work with sales to perform site surveys at new and potential clients and make recommendations to strengthen their networks
  • Recommend new products and services based upon customer’s present and future needs
  • Effectively communicate with clients on recommended actions for problem resolution
  • Document problems and associated resolution in Omega Systems’ ticketing systems
  • Adapt to different challenging work environments
  • Candidate must be able to manage their time efficiently and work independently with minimal supervision
  • Work with other Omega Systems’ Systems Engineers in a team environment in large deployment projects, troubleshooting and problem resolution
  • Mentor and provide hands-on education to other Omega Systems’ Engineers in relevant and field-related subjects
  • Work with other colleagues within Omega Systems’ teams to deliver an effective customer support service offering
  • Help ensure Customer Support Service teams are focused on achieving results using all resources available form initiation to resolution
  • Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of Omega Systems’ Customer Support teams both externally and internally
  • Provide Timely resolution to technical support issues while following company standards
  • Install and maintain desktop hardware and software, providing PC hardware troubleshooting and repair
Requirements:
  • 5 years of consulting experience
  • 3 to 5 years of hands-on experience as a Server Engineer
  • 3 to 5 years of hands-on experience with VMware vSphere
  • Current Microsoft certifications
  • Experience installing and managing Cisco routers, switches, wireless access points and security appliances
  • Experience with HP Proactive switches
  • Experience with Fortinet security appliances
  • Experience designing and supporting site to site and remote access VPN solutions
  • Experience performing Microsoft Server Migrations (Active Directory, File Servers, SQL Servers, Exchange Servers)
  • Shoretel IP telephony experience a plus
  • Knowledge of Copper Category cabling and fiber optic cabling technologies
  • Must have excellent troubleshooting skills to diagnose and repair network connectivity problems in a timely manner
  • Must be able to participate in an on-call rotation to provide after-hours emergency support to customer
  • Advanced field-related education, degree, certifications
Preferred:
  • 3+ years information technology experience supporting inbound customer requests or issue resolution
  • Minimally 3 years in a Network Engineer or Junior Network Engineer hands-on role
  • Strong working knowledge of desktop and server operating systems (Windows, Linus, Unix, etc.)
  • Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel and PowerPoint) and Microsoft desktop applications
  • Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
  • Experience supporting VPN clients and VPN administration
  • Conceptual understanding of LAN/WAN network infrastructure
  • Experience supporting applications running in a Citrix environment
  • Excellent listening, questioning and customer service skills
  • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
  • Ability to maintain composure, tech and effectiveness under stressful conditions
  • Ability to organize information, efficiently manage time and balance multiple priorities
  • Strong verbal and written communication skills, particularly and ability to relay technical concepts to a business audience

Omega Systems is currently seeking a Field Services Engineer to support customer environments hosted at Omega Systems Data Center or on the customer’s premises. The Field Services Engineer will be responsible for deploying laptops and desktop equipment as well as providing ongoing maintenance support at client locations. They will also work with senior Omega technical staff as needed to provide support in Server, SAN and network specific instances as required.

The ideal candidate is comfortable in a fast paced work environment and possess excellent written and verbal communication skills. They also bring a minimum of two (2) years of experience in a desktop support role. and additional server environment experience is regarded as a plus.  If  this sounds like you, we’d like to talk to you!

Who We Are and What We Offer:

  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solutions to clients
  • Looking for growth opportunities?  The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years
  • Need benefits?  Benefits are provided at no cost to the employee

What We Need:

The ideal candidate is comfortable in a fast paced work environment and possess excellent written and verbal communication skills. They also bring a minimum of two (2) years of experience in a desktop support role. and additional server environment experience is regarded as a plus.  If  this sounds like you, we’d like to talk to you!

What You’ll Do:

  • Provide timely, resolution to technical support issues while following company standards
  • Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner
  • Identify and resolve incidents within agreed SLAs, policies and procedures
  • Maintain support documentation of tools that are used by Customer support services
  • Monitor incident trends and identify recurring incidents for resolution
  • Ensure that all relevant incidents are linked to an appropriate problem
  • Install and maintain desktops, laptops and other related hardware and software
  • Use advanced tools and technical knowledge to remediate customer problems and conduct scheduled installs
  • Troubleshoot and correct defects in existing hardware and software systems
  • Responsible for installation, testing, troubleshooting and repair of desktops, laptops and network equipment
  • Responsible for installation and support of customer specific software applications
  • Ensure technical documentation is created and maintained

Operational Responsibilities

  • Troubleshoot and repair PC, laptop and printer hardware related problems
  • Troubleshoot and repair software related problems
  • Troubleshoot and repair network related problems
  • Administer and maintain Microsoft Windows Server installations
  • Administer and maintain SANs at customer sites
  • Administer and maintain Virtual environments
  • Administer and maintain Network equipment
  • Communicate with customers on recommended problem resolutions.
  • Generate reports and status updates on customer IT infrastructure
  • Work with Omega team on project design to improve Customer environment and processes
  • Document problems and associated resolutions in Omega Systems ticketing systems
  • Recommend new products and services in order to maintain or increase overall stability and performance of customer’s environment
  • Work directly with Omega Service Desk and Omega Data Center team to resolve escalated issues
  • Maintain certifications specific to job requirements as outlined by Omega Systems
  • Ability to lift and transport objects weighing up to 50 lbs.

Leadership and People Responsibilities

  • This role does not have direct supervisory responsibility.
  • Work with other colleagues within Omega Systems’ teams to deliver an effective customer support service offering
  • Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of Omega Systems’ customer support teams both externally and internally

Work Environment

  • In general, this job operates in a professional office environment but the environment can vary depending upon the client being services and the nature of their work premises.

Physical Demands

  • This is role can be sedentary which requires sitting at a desk and viewing a computer screen for long periods of time. It also requires activity which may include moving computers and other equipment in customer locations. The ability to lift items up to 50 pounds may be required from time to time.

Position Type / Expected Hours of Work

  • This is a full-time position, and hours of work are typically Monday thru Friday from 8 AM to 5 PM. Additional scheduled appointments may occur outside this time frame based upon customer request.

Travel  

  • This role requires daily travel to client sites to perform support services.

Other Duties

  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What You’ll Need:

  • 4 year degree preferred
  • 4+ years of IT Industry experience
  • Experience in the Managed Services Provider industry is preferred
  • Strong PC literacy with advanced skills in Microsoft Office applications
  • Experience with HP, Dell and Lenovo PCs and laptops
  • Experience with HP, Dell and Lenovo server equipment
  • Experience with Active Directory and Windows Server technologies
  • Experience with network devices (switches, wireless, security appliances)
  • Ability to multi-task, problem-solve and adapt to change in a fast-paced environment
  • Ability to complete assigned tasks with a minimum of guidance and oversight
  • Ability to prioritize multiple tasks and projects
  • Excellent verbal and written skills
  • A strong work ethic and the ability to communicate effectively with customers, engineers and management

EEO Statement  

Omega Systems is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Omega Systems is currently seeking a New Business Development Executive with the experience and desire to thrive in an entrepreneurial environment to expand our client base in Philadelphia, Harrisburg, Reading, PA and a 70 mile surrounding area.  We are looking for an individual who is a proven closer and has a track record of generative sales and is accustomed to earning commensurate with their sales skills, experience and effort.  If you have the experience and fire, we’d like to talk to you!

Who We Are and What We Offer:
  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solutions to clients
  • Looking for growth opportunities?  The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years
  • Who likes money?  We offer a generous base salary plus commission!  Our uncapped commission structure provides you with unlimited earnings potential for self-motivated, high-achievers
  • Need benefits?  Benefits are provided at no cost to the employee
What We Need:

To facilitate and accelerate the aggressive growth that Omega Systems is experiencing we are seeking a New Business Development Executive who is tech savvy, can create new opportunities and is experienced in selling to the C-suite.  The successful candidate will be a proven hunter, responsible for managing the entire sales process from lead generation, qualification and presentation to contract negotiation and closure, to establish a new corporate client base.

What You’ll Do:
  • Responsible for the entire sales process from cold calling and prospecting to close
  • Consultative approach to prospecting, qualifying and developing new relationships with businesses
  • Understand customer needs and requirements
  • Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements
  • Ongoing training and manufacturer certifications
  • Develop and maintain relationships with client and vendor contracts
  • Prepare detailed quotes and proposals
  • Travel within Philadelphia, Harrisburg, Reading and a 70 mile radius
What You’ll Need:
  • BA/BS Degree is preferred
  • Five or more years of direct selling experience
  • At least 1 year of experience in selling cloud hosting, IT managed services, or solutions sales
  • Demonstrated track record as an independent, top performing hunter and closer who exceeds revenue goals
  • Passion for working collaboratively with clients and internal teams to deliver world-class services
  • Unmatched presentation, customer services and relationship building skills
  • Possess a positive attitude, be coachable, insightful, energetic and a great problem solver
  • Ability to build relationships over the phone and face to face

Omega Systems is currently seeking a The Technical Account Manager (TAM) to facilitate excellent customer satisfaction, customer retention and additional revenue.  Excellent documentation, communication, customer service and technical skills are the key attributes for this position. The Ideal TAM candidate is highly motivated, goal oriented and focused on continuous improvement.  The TAM is also able to work in a demanding and dynamic environment and is able to adapt to rapidly changing priorities and tasks. If this sounds like you, we would like to meet you!

Who We Are and What We Offer:
  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solutions to clients
  • Looking for growth opportunities?  The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years
  • Who likes money?  We offer a generous base salary and bonus!
  • Need benefits?  Benefits are provided at no cost to the employee
What You’ll Do:

Primary Responsibilities:

  • Communicate regularly with the customer to evaluate satisfaction and proactively identify upcoming needs
  • Document all client interaction in respective tools
  • Ensure high quality support solutions and timely monitoring of all partner issues and drive escalation where appropriate.
  • Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
  • Communicate directly with client technical teams to understand business requirements and provide technical recommendations and guidance.
  • Seek to understand customer’s short and long term business goals and the role technology takes to help achieve them.
  • Develop success plans that help customers meet their financial and technology targets. Assist customers in working those plans through to completion.
  • Leverage Omega solution offerings and technical abilities to identify opportunities for additional customer revenue.
  • Leverage customer relationships for prospect and industry references
  • Keep customers informed of process and procedural changes, as well as new solution offerings.
  • Leverage knowledge of customers’ environments to assist support engineers and service teams in better serving your customers
  • Facilitate Quarterly Business Reviews (QBR) with strategic partners to proactively manage the service experience and mitigate churn
  • Champion and advocate for customer at all times

Account Management Responsibilities:

  • Act as the customer main point of contact for both Omega internally and for the client organization
  • Relationship development at multiple client organizational levels, including C-Level
  • Ensure the clients support expectations are in-line with our support delivery
  • Manage and/or generate any escalated service issues and ensure their resolution
  • Ensure the client is aware of the value of the support contract
  • Ensure the client is always educated on the types of services they are being provided
  • Work closely with service department to ensure the highest level of service delivery for each assigned account
  • Provide detailed reviews of service disruption events
  • Maintain communication with all Omega teams to be aware of issues and trends
  • Maintain current account information, including contacts and marketing groups, in respective tools
  • Manage new customer on-boarding process and participate when necessary
  • Actively identify and close new project and recurring revenue opportunities.
  • Responsible for Contract renewals and negotiations
  • Metrics
    • Perform two unique client touches per client per month
    • Conduct Monthly Business Review Meetings
    • Conduct Quarterly Technology Review Meetings
    • Conduct Annual or Bi-Annual Strategic Planning and Technology Budget Meetings
    • One client touch per week during the first 90 days of the contract

Project Management Responsibilities:

  • Oversee project management through all phases of the customer relationship – coordinating with the customer, technical resources, 3rd party vendors and support personnel to ensure agreed timelines are being met.
  • Work with internal teams to effectively budget, solicit and manage resources where appropriate
  • Understand contract obligations and budgetary issues, and keep all parties informed of potential issues before they become problem

Technical Consulting and Steering Responsibilities:

  • Act as a trusted technical advisor
  • Develop a technology plan for each client
  • Develop a technology budget based on this plan
  • Make each client aware of the business risk within their technology environment
  • Evaluate reports to develop trends that will assist in making recommendations to improve business efficiency
  • Provide formal and informal training to customer personnel when appropriate
What You’ll Need:
  • BA/BS Degree is preferred
  • Four or more years of related experience
  • Passion for working collaboratively with clients and internal teams to deliver world-class services
  • Unmatched presentation, customer service and relationship building skills
  • Possess a positive attitude, be coachable, insightful, energetic and a great problem solver
  • Ability to build relationships over the phone and face to face

Critical Core Competencies:

  • Ability to work independently and under deadline constraints
  • Maintains customer focus in all aspects of job
  • Efficient, effective, pleasant customer service technique
  • Correct setting of customer expectations
  • Ability to create and convey technical material in a concise and effective manner
  • Excellent grammar; written and oral communication skills

Technical Competencies:

  • Broad knowledge of IT Systems functionality and interoperability
  • Basic understanding of IT infrastructure, Windows Server, Storage, Hypervisors and Connectivity
  • High level knowledge of networks, protocols, wireless and firewalls
  • Ability to effectively review solutions for Backup, Disaster Recovery, Anti-Virus, and Security Standards (existing as well as emerging) with customers
  • Experience with Remote Desktop Services and Virtual Desktop infrastructure; advantages and challenges
  • Apprised of industry trends, recent technology news and future technology solutions

Omega Systems is currently seeking an individual to join our growing team in a Marketing leadership role. This position will develop and manage strategic marketing programs, support business objectives, lead acquisition, foster customer retention, execute new business development, provide sales support, and advance brand recognition in target markets.

Who We Are and What We Offer:
  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solutions to clients
  • Looking for growth opportunities? The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years
  • Need benefits? Benefits are provided at no cost to the employee
What You’ll Do:
  • Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan
  • Understand and further identify target markets and analyze creative strategies to capture growth in those markets
  • Develop business cases for marketing programs at the proposal stage and make recommendations on marketing strategies
  • Track, monitor and report ROI on all major marketing activities/campaigns, including but not limited to revenue opportunity generation within total cost to firm, cost of sale and cost per contact parameters
  • Organize promotional events at trade shows and other venues, coordinating with our staff to ensure prompt delivery of materials and merchandise
  • Develop and oversee SEO, Social Media and email campaign strategies
  • Lead the execution of marketing programs from start to finish, driving collaboration with the stakeholders and leveraging the right internal processes
  • Develop and manage budgets
  • Work with additional members of marketing team to keep all marketing materials current and brand focused.
What You’ll Need:
  • Experience building complex marketing programs and reporting on the results
  • Competence as a creative writer
  • Excellent communication skills
  • Strong problem-solving ability, including metrics-driven thinking
  • Familiarity with online content marketing and social media development strategies
  • Excellent interpersonal and client service skills, with ability to develop relationships
  • Experience working with and presenting to senior leaders and leadership teams
  • Demonstrated ability to link marketing to lead generation and experience with demand generation, lead tracking, and ROI
  • Strong negotiation and project management skills
  • Self-starter, independent and proactive
  • Motivated team player, with ability to manage multiple priorities and deadlines simultaneously
  • We’re looking for someone with 5+ years of experience in marketing, has a Bachelor’s Degree in Marketing or Business or similar, and is familiar with the following software/tools:
    • Salesforce