Careers2020-10-08T11:15:19-04:00

Careers

Join An Award-Winning Team.

As one of the fastest-growing IT solutions consulting firms in the North East, we offer a range of challenging career opportunities, generous benefits and lots of growth opportunities – for the right person.

Omega Systems is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Review the job postings below and apply below. Don’t see a fit for your skill set? Check back regularly.

Omega Systems is currently seeking a Field Services Engineer to support customer environments hosted at Omega Systems Data Center or on the customer’s premises. The Field Services Engineer will be responsible for deploying laptops and desktop equipment as well as providing ongoing maintenance support at client locations. They will also work with senior Omega technical staff as needed to provide support in Server, SAN and network specific instances as required.

The ideal candidate is comfortable in a fast paced work environment and possess excellent written and verbal communication skills. They also bring a minimum of two (2) years of experience in a desktop support role. and additional server environment experience is regarded as a plus. If this sounds like you, we’d like to talk to you!

Who We Are and What We Offer

  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solutions to clients
  • Looking for growth opportunities? The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years
  • Need benefits? Benefits are provided at no cost to the employee

What We Need

The ideal candidate is comfortable in a fast paced work environment and possess excellent written and verbal communication skills. They also bring a minimum of two (2) years of experience in a desktop support role. and additional server environment experience is regarded as a plus. If this sounds like you, we’d like to talk to you!

What You’ll Do

  • Provide timely, resolution to technical support issues while following company standards
  • Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner
  • Identify and resolve incidents within agreed SLAs, policies and procedures
  • Maintain support documentation of tools that are used by Customer support services
  • Monitor incident trends and identify recurring incidents for resolution
  • Ensure that all relevant incidents are linked to an appropriate problem
  • Install and maintain desktops, laptops and other related hardware and software
  • Use advanced tools and technical knowledge to remediate customer problems and conduct scheduled installs
  • Troubleshoot and correct defects in existing hardware and software systems
  • Responsible for installation, testing, troubleshooting and repair of desktops, laptops and network equipment
  • Responsible for installation and support of customer specific software applications
  • Ensure technical documentation is created and maintained

Operational Responsibilities

  • Troubleshoot and repair PC, laptop and printer hardware related problems
  • Troubleshoot and repair software related problems
  • Troubleshoot and repair network related problems
  • Administer and maintain Microsoft Windows Server installations
  • Administer and maintain SANs at customer sites
  • Administer and maintain Virtual environments
  • Administer and maintain Network equipment
  • Communicate with customers on recommended problem resolutions.
  • Generate reports and status updates on customer IT infrastructure
  • Work with Omega team on project design to improve Customer environment and processes
  • Document problems and associated resolutions in Omega Systems ticketing systems
  • Recommend new products and services in order to maintain or increase overall stability and performance of customer’s environment
  • Work directly with Omega Service Desk and Omega Data Center team to resolve escalated issues
  • Maintain certifications specific to job requirements as outlined by Omega Systems
  • Ability to lift and transport objects weighing up to 50 lbs.

Leadership and People Responsibilities

  • This role does not have direct supervisory responsibility.
  • Work with other colleagues within Omega Systems’ teams to deliver an effective customer support service offering
  • Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of Omega Systems’ customer support teams both externally and internally

Work Environment

  • In general, this job operates in a professional office environment but the environment can vary depending upon the client being services and the nature of their work premises.

Physical Demands

  • This is role can be sedentary which requires sitting at a desk and viewing a computer screen for long periods of time. It also requires activity which may include moving computers and other equipment in customer locations. The ability to lift items up to 50 pounds may be required from time to time.

Position Type / Expected Hours of Work

  • This is a full-time position, and hours of work are typically Monday thru Friday from 8 AM to 5 PM. Additional scheduled appointments may occur outside this time frame based upon customer request.

Travel

  • This role requires daily travel to client sites to perform support services.

Other Duties

  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What You’ll Need

  • 4 year degree preferred
  • 4+ years of IT Industry experience
  • Office 365 migration experience
  • Experience in the Managed Services Provider industry is preferred
  • Strong PC literacy with advanced skills in Microsoft Office applications
  • Experience with HP, Dell and Lenovo PCs and laptops
  • Experience with HP, Dell and Lenovo server equipment
  • Experience with Active Directory and Windows Server technologies
  • Experience with network devices (switches, wireless, security appliances)
  • Ability to multi-task, problem-solve and adapt to change in a fast-paced environment
  • Ability to complete assigned tasks with a minimum of guidance and oversight
  • Ability to prioritize multiple tasks and projects
  • Excellent verbal and written skills
  • A strong work ethic and the ability to communicate effectively with customers, engineers and management

Omega Systems is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Apply Now

As one of the fastest-growing IT solutions consulting firms in the North East, we offer a range of challenging career opportunities, generous benefits and lots of growth opportunities.

Omega Systems is currently seeking an Information Security Engineer! The Information Security Engineer is responsible for support of Customers and employees working from our offices as well as Customer locations and remote locations. Information Security Engineers help to safeguard organization’s computer networks and systems. They plan and carry out security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks.  A strong multi-tasker with a keen eye for detail, a successful Information Security Engineer can think one step ahead of criminals. They are well organized and thrive in fast-paced, high-stress scenarios.

Who We Are and What We Offer

Omega’s team is a passionate bunch who enjoy what they do and feed off the momentum of a collaborative environment. Everyone is like family – all different, yet bound by a mutual respect for Omega’s vision. We make sure our employees are Omega-proud and excited to contribute their time and talent to our clients – because it’s their contributions that make the “Omega Difference” a reality.

Our culture is one of growth — not just for the company, but also for each of us as individuals. We uncover hidden talents and underused strengths and nurture leadership qualities. We celebrate personal and professional achievements and hold open the doors to advancement — encouraging each other to succeed.

We take a unique approach to team building. For example, our Synergy Program pairs members of different teams with other employees in diverse roles to give everyone a clearer perspective and a better appreciation of all aspects of the company. The extra time and effort spent on team building is definitely worthwhile. We continuously strive to create a work environment that develops trust among co-workers, strengthens confidence, energizes morale and fosters great communication.

The professionals at Omega are self-motivated and highly productive — and we don’t take those qualities for granted. We reward effort. We have fun, too! Hot days call for ice cream, and fall is a perfect time to barbecue. We celebrate special occasions, holidays, the seasons — you name it — in fun and creative ways. And we’re happy to do it!

Responsibilities

  • Install and use software, such as firewalls and data encryption programs, to protect organizations’ sensitive information. They also assist computer users with installation or processing of new security products and procedures.
  • Conducts periodic scans of networks to find any vulnerability. They also conduct penetration testing, in which they simulate an attack on the system to highlight or find any weaknesses that might be exploited by a malicious party.
  • Must constantly monitor organization’s networks and systems for security breaches or intrusions. They install software that helps to notify them of intrusions, and watch out for irregular system behavior.
  • If a breach has occurred, the Information Security Engineer leads incident response activities to minimize the impact. Afterwards, they lead a technical and forensic investigation into how the breach happened and the extent of the damage. They prepare reports of their findings to be reported to management.
  • Awareness training of the workforce on information security standards, policies and best practices
  • Design infrastructure to alert the technical team of detected vulnerabilities
  • Work with the technical team to recover data after a security breach
  • Keep current with the latest news and events surrounding cyber threats and security
  • Analyse the latest in security policies and apply experience to protect the network

Requirements/Qualifications

  • 3+ years information technology experience supporting inbound Customer requests or issue resolution
  • High school Diploma
  • Direct experience with anti-virus software, intrusion detection, firewalls and content filtering
  • Knowledge of risk assessment tools, technologies and methods
  • Experience designing secure networks, systems and application architectures
  • Knowledge of disaster recovery, computer forensic tools, technologies and methods
  • Experience planning, researching and developing security policies, standards and procedures
  • Professional experience in a system administration role supporting multiple platforms and applications
  • Ability to communicate network security issues to peers and management
  • Ability to read and use the results of mobile code, malicious code, and anti-virus software
  • Strong understanding of endpoint security solutions to include File Integrity Monitoring and Data Loss Prevention
  • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
  • Ability to maintain composure, tact and effectiveness under stressful conditions
  • Ability to organize information, efficiently manage time and balance multiple priorities
  • Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
  • Certified Ethical Hacker (CEH)

Preferred

Bachelor’s degree in Information Technology, Computer Science, Engineering or related field MS in Computer Science or Information Management One to three years of industry experience in an information security function Certified Information Systems Security Professional (CISSP) Information Systems Security Engineering Professional (ISSEP)

Omega Systems is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Apply Now

Omega Systems is currently seeking a New Business Development Executive with the experience and desire to thrive in an entrepreneurial environment to expand our client base in Philadelphia, Harrisburg, Reading, PA and a 70 mile surrounding area. We are looking for an individual who is a proven closer and has a track record of generative sales and is accustomed to earning commensurate with their sales skills, experience and effort. If you have the experience and fire, we’d like to talk to you!

Who We Are and What We Offer

  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solutions to clients
  • Looking for growth opportunities? The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years
  • Who likes money? We offer a generous base salary plus commission! Our uncapped commission structure provides you with unlimited earnings potential for self-motivated, high-achievers
  • Need benefits? Benefits are provided at no cost to the employee

What We Need

To facilitate and accelerate the aggressive growth that Omega Systems is experiencing we are seeking a New Business Development Executive who is tech savvy, can create new opportunities and is experienced in selling to the C-suite. The successful candidate will be a proven hunter, responsible for managing the entire sales process from lead generation, qualification and presentation to contract negotiation and closure, to establish a new corporate client base.

What You’ll Do

  • Responsible for the entire sales process from cold calling and prospecting to close
  • Consultative approach to prospecting, qualifying and developing new relationships with businesses
  • Understand customer needs and requirements
  • Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements
  • Ongoing training and manufacturer certifications
  • Develop and maintain relationships with client and vendor contracts
  • Prepare detailed quotes and proposals
  • Travel within Philadelphia, Harrisburg, Reading and a 70 mile radius

What You’ll Need

  • BA/BS Degree is preferred
  • Five or more years of direct selling experience
  • At least 1 year of experience in selling cloud hosting, IT managed services, or solutions sales
  • Demonstrated track record as an independent, top performing hunter and closer who exceeds revenue goals
  • Passion for working collaboratively with clients and internal teams to deliver world-class services
  • Unmatched presentation, customer services and relationship building skills
  • Possess a positive attitude, be coach-able, insightful, energetic and a great problem solver
  • Ability to build relationships over the phone and face to face

Omega Systems is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Apply Now

Omega Systems is currently seeking a The Technical Account Manager (TAM) to facilitate excellent customer satisfaction, customer retention and additional revenue.  Excellent documentation, communication, customer service and technical skills are the key attributes for this position. The Ideal TAM candidate is highly motivated, goal oriented and focused on continuous improvement.  The TAM is also able to work in a demanding and dynamic environment and is able to adapt to rapidly changing priorities and tasks. If this sounds like you, we would like to meet you!

Who We Are and What We Offer

  • Come work for the company that has ranked among the TOP 100 and TOP 25 fastest growing IT Solutions consulting firms in the country
  • With our long-term commitment to providing exceptional customer service and owning and operating our own data center, Omega Systems is able to provide customized solutions to clients
  • Looking for growth opportunities? The company has experienced a 5,000% revenue growth rate in 10 years, with a 700% growth rate in the past 5 years
  • Need benefits? Benefits are provided at no cost to the employee

What You’ll Do

  • Communicate regularly with the customer to evaluate satisfaction and proactively identify upcoming needs
  • Document all client interaction in respective tools
  • Ensure high quality support solutions and timely monitoring of all partner issues and drive escalation where appropriate
  • Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
  • Communicate directly with client technical teams to understand business requirements and provide technical recommendations and guidance.
  • Seek to understand customer’s short and long term business goals and the role technology takes to help achieve them
  • Develop success plans that help customers meet their financial and technology targets. Assist customers in working those plans through to completion
  • Leverage Omega solution offerings and technical abilities to identify opportunities for additional customer revenue
  • Leverage customer relationships for prospect and industry references
  • Keep customers informed of process and procedural changes, as well as new solution offerings
  • Leverage knowledge of customers’ environments to assist support engineers and service teams in better serving your customers
  • Facilitate Quarterly Business Reviews (QBR) with strategic partners to proactively manage the service experience and mitigate churn
  • Champion and advocate for customer at all times
  • Act as the customer main point of contact for both Omega internally and for the client organization
  • Relationship development at multiple client organizational levels, including C-Level
  • Ensure the clients support expectations are in-line with our support delivery
  • Manage and/or generate any escalated service issues and ensure their resolution
  • Ensure the client is aware of the value of the support contract
  • Ensure the client is always educated on the types of services they are being provided
  • Work closely with service department to ensure the highest level of service delivery for each assigned account
  • Provide detailed reviews of service disruption events
  • Maintain communication with all Omega teams to be aware of issues and trends
  • Maintain current account information, including contacts and marketing groups, in respective tools
  • Manage new customer on-boarding process and participate when necessary
  • Actively identify and close new project and recurring revenue opportunities
  • Responsible for Contract renewals and negotiations
  • Metrics
    • Perform two unique client touches per client per month
    • Conduct Monthly Business Review Meetings
    • Conduct Quarterly Technology Review Meetings
    • Conduct Annual or Bi-Annual Strategic Planning and Technology Budget Meetings
    • One client touch per week during the first 90 days of the contract
  • Oversee project management through all phases of the customer relationship – coordinating with the customer, technical resources, 3rdparty vendors and support personnel to ensure agreed timelines are being met.
  • Work with internal teams to effectively budget, solicit and manage resources where appropriate
  • Understand contract obligations and budgetary issues, and keep all parties informed of potential issues before they become problem
  • Act as a trusted technical advisor
  • Develop a technology plan for each client
  • Develop a technology budget based on this plan
  • Make each client aware of the business risk within their technology environment
  • Evaluate reports to develop trends that will assist in making recommendations to improve business efficiency
  • Provide formal and informal training to customer personnel when appropriate

What You’ll Need

  • BA/BS Degree is preferred
  • Four or more years of related experience
  • Passion for working collaboratively with clients and internal teams to deliver world-class services
  • Unmatched presentation, customer service and relationship building skills
  • Possess a positive attitude, be coachable, insightful, energetic and a great problem solver
  • Ability to build relationships over the phone and face to face
  • Ability to work independently and under deadline constraints
  • Maintains customer focus in all aspects of job
  • Efficient, effective, pleasant customer service technique
  • Correct setting of customer expectations
  • Ability to create and convey technical material in a concise and effective manner
  • Excellent grammar; written and oral communication skills
  • Broad knowledge of IT Systems functionality and interoperability
  • Basic understanding of IT infrastructure, Windows Server, Storage, Hypervisors and Connectivity
  • High level knowledge of networks, protocols, wireless and firewalls
  • Ability to effectively review solutions for Backup, Disaster Recovery, Anti-Virus, and Security Standards (existing as well as emerging) with customers
  • Experience with Remote Desktop Services and Virtual Desktop infrastructure; advantages and challenges
  • Apprised of industry trends, recent technology news and future technology solutions

Omega Systems is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Apply Now

Join An Award-Winning Team!

As one of the fastest-growing IT solutions consulting firms in the North East, we offer a range of challenging career opportunities, generous benefits and lots of growth opportunities.

Omega Systems Consultants Inc. is seeking Full Time NOC Technicians to join our growing team of technical support engineers. This person will be responsible for resolving client trouble tickets for desktop hardware and software. The ideal candidate will be comfortable working in a fast paced environment and be able to communicate effectively both verbally and in writing to clients.

Responsibilities:

  • Troubleshoot and repair customer desktop and laptop hardware and software problems
  • Server administration and support
  • Implement new hardware and software
  • Effectively communicate with clients on recommended actions for problem resolution
  • Document problems and associated resolution in Omega Systems CRM ticketing and database systems

Minimum Skills Required:

  • 1 Year of experience in Helpdesk, Desktop or related IT position
  • Windows 7,8 and 10 experience a must
  • Working knowledge of Microsoft Active Directory
  • Experience with Exchange Email and Calendar with Outlook client
  • Experience in Antivirus products and spyware cleaning
  • Proficient in maintaining Desktop operating systems and applications, including installing, updating and removing
  • Proficient in Microsoft Office Applications
  • Excellent verbal and written communication skills
  • Ability to troubleshoot and resolve problems over the phone utilizing remote control programs
  • Candidate must be able to manage their time efficiently and work independently with minimal supervision
  • Must possess the ability to multitask; providing prompt resolution to customer problems
  • Ability to lift and transport computer equipment up to 50 lbs

Why work for Omega?

Omega’s team is a passionate bunch who enjoy what they do and feed off the momentum of a collaborative environment. Everyone is like family – all different, yet bound by a mutual respect for Omega’s vision. We make sure our employees are Omega-proud and excited to contribute their time and talent to our clients – because it’s their contributions that make the “Omega Difference” a reality.

Our culture is one of growth — not just for the company, but also for each of us as individuals. We uncover hidden talents and underused strengths and nurture leadership qualities. We celebrate personal and professional achievements and hold open the doors to advancement — encouraging each other to succeed.

We take a unique approach to team building. For example, our Synergy Program pairs members of different teams with other employees in diverse roles to give everyone a clearer perspective and a better appreciation of all aspects of the company. The extra time and effort spent on team building is definitely worthwhile. We continuously strive to create a work environment that develops trust among co-workers, strengthens confidence, energizes morale and fosters great communication.

The professionals at Omega are self-motivated and highly productive — and we don’t take those qualities for granted. We reward effort. We have fun, too! Hot days call for ice cream, and fall is a perfect time to barbecue. We celebrate special occasions, holidays, the seasons — you name it — in fun and creative ways. And we’re happy to do it!

Omega Systems Inc. is proud to be an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Benefits:

Waiting period may apply.  Only full-time employees eligible.

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekends

Experience:

  • relevant: 1 year (Preferred)

Shifts:

  • Morning (Preferred)
  • Mid-Day (Preferred)
  • Evening (Preferred)
  • Overnight (Preferred)

Work Location:

  • One location

Company’s website:

  • https://omegasystemscorp.com/

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No
Apply Now