Smart Support Customized Managed IT Services
Your operations…, your goals…, your IT infrastructure are all unique. At Omega, we get that. That’s why we take a personalized approach, with a range of customizable technology support platforms and services tailored to your specific environment. Count on Smart Support to simplify IT so you can optimize in-house resources.
Omega’s customizable managed services give you access to certified engineers with exceptional expertise, 24/7 remote support and a dedicated Level 2 service desk that goes the extra mile.
Ask about our mobile device management and third-party app care and smart sync options.
“Weve seen it both ways – for some clients picking the right IT support package framework is crystal clear, other times not. Our team is excellect at asking the right questions and analyzing your business from varying angles – so, our suggestions are not off off the cuff, theyre spot on.” Jennifer Kiritsis Chief Operating Officer
Smart Support at a glance:
- Fixed monthly cost structure with tiered options to suit your needs and budget
- Enterprise-level support and problem solving
- Dedicated account team
- IT project planning assistance
- Network health reviews
Smart Stor / Smart DR Remote Online Backup
Without your data, you’re done — or down for longer than you can afford to be. Our remote online backup solutions provide a safety net that makes sense. Tailored to meet your needs, Smart Stor provides secure, dedicated storage space that can grow as you do, plus customizable retention options, regular diagnostic reports and same-day file restoration in an emergency.
For clients with proprietary or time-sensitive data, Smart DR disaster recovery includes all the above and more, including backup disaster recovery, instant off-site virtualization in the event of a disaster and SLA (service level agreement) that addresses your uptime requirements and priorities.
Offsite storage keeps Smart Stor and Smart DR clients up and running. Backups at Omega’s own secure Backup Data Center means Smart DR subscribers get the fastest possible return to uptime.
Smart Stor/Smart DR at a glance
- Fast response
- Encrypted and compressed data transmission
- Image-based data replication
- Customizable and scalable
Smart Secure Cybersecurity & Vulnerability Management
You’ve seen the headlines. Hacking, viruses, malware, ransomware…. The risks increase daily. Prevention is the best policy. That’s why we offer a simple and effective solution for advanced threat protection. Smart Secure provides proactive, professionally managed network security at the firewall level to achieve your objectives, whether you just want to strengthen your hardware protection or need to satisfy punitive, regulatory, audit or business-specific compliances. We have successfully customized this flexible, turnkey solution to meet the needs of clients in banking, government, criminal justice and business.
“14 million US businesses are at risk of a hacker threat.” Chris Morris, CNBC.com
Smart Secure at a glance:
- Multi-layered security built on a tiered platform
- Best-in-class UTM (unified threat management) hardware
- Local professional support 24/7
- Vulnerability scanning and risk management
- Customizable logging & reporting capabilities, including SIEM reporting
Service Desk Tech Support
When it comes to personalized IT service, a lot of companies talk. Omega delivers — and it’s not like anything you’ve ever experienced. Think world-class support right around the corner… A dedicated service team that knows your infrastructure, your applications and your people… Passionate professionals who make fixing it the first time a point of pride… From password resets to server reconfigurations and software migrations, our technical team handles it — fast — so your people can stay focused.
“An average day at the Omega Service Desk is anything but average. Were constantly learning, developing, and adapting to better support our customers. Our goal isnt to just fix the issues; our mission is to provide the best result by analyzing customer environments and finding the root cause. We value our customers and strive to provide exemplary service through our knowledgeable team.” Brian Lupinacci Service Desk Manager
Service Desk at a glance:
- Expert-level support for popular business software, custom applications, multiple platforms and network issues
- S.-based team available 24/7
- Level 2 service desk analysts resolve 90% of all issues remotely in 30 minutes or less
- Convenient customer support portal
- Immediate connection to a service engineer