Omega delivers personalized IT service to give customers the security & flexibility they need to succeed. But don’t take our word for it.
On a championship team, you need to have strength on defense, in the mid-field and on the offensive line. Omega is our defensive line; they ensure everything works as expected, new features and enhancements are tested and rolled out, and ultimately that what should work does work when we need it to. With that level of defense, my offensive line at AAA can focus on core business goals and prioritize the tasks we usually don’t have time for.
Our last managed service provider (MSP) just wasn’t doing enough to support us, so I started reaching out to my network for recommendations, which is how I came to know Omega Systems. We evaluated several similar IT providers, but I immediately felt comfortable with Omega – both with their people and their capabilities. Since engaging with Omega, our systems have been more stable, communication has been more frequent and transparent, and their support team has exceeded my overall expectations. With Omega Systems, everything makes sense. They do what they say they’re going to do – and that’s a lot more valuable than it might sound. I would highly recommend them to other companies looking for a trustworthy MSP.
Omega Systems has proven to be a valuable MSP and great support team. Whether our team needs rapid assistance, proactive guidance or just a sounding board, our team from Omega is always available to us. Their escalation structure is best in class. Issues get picked quickly and their help desk is fast to respond and resolve. Our relationship manager and access to top management when we need it makes a huge difference as well.
Omega Systems seamlessly helped us migrate from locally-based to fully web-based tools, transitioning our internal support to external without losing responsiveness. Since partnering with them, our per device spend on purchase, install, and support has dropped significantly, response times for open tickets have improved, and overall satisfaction has increased. What truly sets Omega apart is their ability to adapt to major changes—whether it’s our growth, the challenges of COVID, evolving operating systems and tools, or even hacking attempts by foreign entities.
Our infrastructure was outdated, and we knew we needed a sophisticated and reliable IT provider to help modernize our technology. Omega Systems helped us upgrade our systems, and as a result, we gained access to a trusted IT partner that delivers 24×7 support as well as proactive recommendations around security and digital transformation. Not only does Omega Systems help safeguard us from advanced cybersecurity threats, but they back up their knowledge and expertise with reliable customer service, consistent communication and competitive pricing. They give us the confidence we need to ensure that both our and our clients’ sensitive information is protected and that we have the technology and support we need to maintain our daily legal operations.
We hired Omega Systems to do a complete technology assessment and then went on to have them redo our entire infrastructure and workstation installation back in 2017. The partnership brought us to the forefront of technology in the Archdiocese of New York City. Many other schools used us as a model for what they needed. Since then, we have never had a single day where the network was down because they provided a backup of each piece of equipment. When we went remote in 2020, we had to upgrade our internet connection. Omega handled this job and had it done for us at blazing speed. Workflow has been amazing. Omega has exceeded all expectations when it comes to our needs. Available 24×7, they have ALWAYS come through in any clutch situations almost immediately. Since this began, I cannot remember a single incident that wasn’t resolved same day. Omega has made us feel as if we are their only customer. The level of professionalism and friendly interaction has been fantastic with every employee, and we were made to feel important. We are a priority even though they have much bigger clients. I can’t think of anything they could do to be better. Perfection is almost impossible, but on a scale of 0-100, I would give Omega a 99.
From reliable 24×7 end-user support to round-the-clock monitoring, we feel more confident and secure knowing Omega Systems’ watchful eyes are protecting our environment and ensuring our optimal performance. Additionally, with access to a dedicated account manager, we receive personalized attention, proactive guidance, and ongoing best practice recommendations to keep our business operating seamlessly and successfully.
We hired Omega Systems to manage and support our IT needs, and they have been an outstanding partner for over 20 years. With their local presence and unwavering reliability, they have never let us down. Omega handles everything from server management and software licensing to security and all other IT processes, allowing us to focus on our core business with confidence. Our account manager serves as our main point of contact, and we also work with other leaders within the company as needed. Their team excels in communication, consistently demonstrating responsiveness and proactivity. What sets Omega Systems apart is their commitment to providing exceptional service tailored to our unique needs. I cannot think of any areas they need to improve.
I appreciated their analysis initially and that they pointed out things missed by our previous IT provider, such as email cleanup. They continue to make suggestions to put things into, or keep in, order. They also quickly address issues that arise, often over the weekend before we know there is an issue. Overall, they do a great job meeting our expectations, and I have no complaints. Overall, they’ve been spot-on in finding solutions that work well within our budget. They have a quick response time and resolution of issues – I love them.
We have been working with Omega for about three years and found them to be very knowledgeable, responsive and professional. Our original relationship with them was through a hosted e-mail arrangement. This relationship has grown into a cloud-based communications network, virtual CIO involvement, and a system monitoring and support relationship. They were able to bring the cloud down to earth for us.
Our company has been partnering with Omega Systems since 2014 and implemented their total managed services in 2016. Their support/service has been a very positive experience for the overall company. Our Technical Account Manager has been great to work with. His understanding of our company’s needs/requirements allows us to make sure we have the proper IT infrastructure in place for our business to run smoothly. Omega’s attention and support to our IT systems allows management to focus more on growing our business.
Omega Systems always looks at the situation from different angles, carefully thought out, and provides realistic solutions to real problems. I wouldn’t want anyone else because I know it’s done right the first time every time!
High praise to the entire staff for making our transition unbelievably easy. Everyone was truly fantastic, as usual!
Not only was I impressed by the immediate attention given to our issue, but Omega Systems personally called with status updates, each concluding with an exact time of the next update, until the issue was resolved. Throughout this entire ordeal, I was confident Omega Systems would be able to restore everything in a timely manner. I cannot thank you enough for that level of response and positive results. It certainly verifies our decision to build on and strengthen our relationship with Omega Systems.
From concept to completion, Omega Systems consistently meets our expectations for all of our projects.
Omega Systems’ project planning is PHENOMENAL. When things happen at a planned pace with no surprises, I consider that the best customer service.
I can tell that Omega Systems has built a company where the key asset is the staff. I am by no means a computer programmer, hardware specialist or networking guru, however I have learned a lot from Omega’s staff, which has added to my base technological understanding.
