Data Center Engineer - Full Time

About the Job

The Data Center Engineer is responsible for troubleshooting client network issues and making recommendations to ensure 99.99% uptime for customers. The Data Center Engineer will also be responsible for designing, planning and implementing customer projects, thus project management experience is a plus. The ideal individual will be comfortable in a fast-paced work environment and possess excellent written and verbal communication skills. This individual will also have served, hands-on, as a Server Engineer or Networking Engineer for a period of not less than three (3) years.  

  • Maintain the health of Omega Systems' client networks
  • Troubleshoot and repair server and network problems
  • Provide support of Omega Systems' Data Center networking
  • Design, Implement and oversee new WAN and remote access installation projects
  • Work with sales to perform site surveys at new and potential clients and make recommendations to strengthen their networks
  • Recommend new products and services based upon customer's present and future needs
  • Effectively communicate with clients on recommended actions for problem resolution
  • Document problems and associated resolution in Omega Systems' ticketing systems
  • Adapt to different challenging work environments
  • Candidate must be able to manage their time efficiently and work independently with minimal supervision
  • Work with other Omega Systems' Systems Engineers in a team environment in large deployment projects, troubleshooting and problem resolution
  • Mentor and provide hands-on education to other Omega Systems' Engineers in relevant and field-related subjects
  • Work with other colleagues within Omega Systems' teams to deliver an effective customer support service offering
  • Help ensure Customer Support Service teams are focused on achieving results using all resources available form initiation to resolution
  • Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of Omega Systems' Customer Support teams both externally and internally
  • Provide Timely resolution to technical support issues while following company standards
  • Install and maintain desktop hardware and software, providing PC hardware troubleshooting and repair
  • 5 years of consulting experience
  • 3 to 5 years of hands-on experience as a Server Engineer
  • 3 to 5 years of hands-on experience with VMware vSphere
  • Current Microsoft certifications
  • Experience installing and managing Cisco routers, switches, wireless access points and security appliances
  • Experience with HP Proactive switches
  • Experience with Fortinet security appliances
  • Experience designing and supporting site to site and remote access VPN solutions
  • Experience performing Microsoft Server Migrations (Active Directory, File Servers, SQL Servers, Exchange Servers)
  • Shoretel IP telephony experience a plus
  • Knowledge of Copper Category cabling and fiber optic cabling technologies
  • Must have excellent troubleshooting skills to diagnose and repair network connectivity problems in a timely manner
  • Must be able to participate in an on-call rotation to provide after-hours emergency support to customer 
  • Advanced field-related education, degree, certifications
  • 3+ years information technology experience supporting inbound customer requests or issue resolution
  • Minimally 3 years in a Network Engineer or Junior Network Engineer hands-on role
  • Strong working knowledge of desktop and server operating systems (Windows, Linus, Unix, etc.)
  • Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel and PowerPoint) and Microsoft desktop applications
  • Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
  • Experience supporting VPN clients and VPN administration
  • Conceptual understanding of LAN/WAN network infrastructure
  • Experience supporting applications running in a Citrix environment
  • Excellent listening, questioning and customer service skills
  • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
  • Ability to maintain composure, tech and effectiveness under stressful conditions
  • Ability to organize information, efficiently manage time and balance multiple priorities
  • Strong verbal and written communication skills, particularly and ability to relay technical concepts to a business audience
Please visit our Career Submission form to apply today!