Managed IT Services Reading, PA
When you partner with Omega Systems, headquartered in Reading, PA, to manage your IT services, we will monitor and safeguard your company’s infrastructure 24/7/365, allowing your team to focus more fully on your business success.
Omega Systems, founded in 2002, provides enterprise-level IT solutions to businesses of all sizes, specializing in helping businesses in the education, healthcare, insurance, manufacturing and distribution, finance, legal, government, entrepreneurial enterprise, and non-profit industries.
We own and operate several data centers and provide best-in-class private cloud, managed services, and back-up and disaster recovery solutions for clients throughout eastern Pennsylvania, New Jersey, and Delaware.
Services Customized to Your Unique Needs
Managed Technology Support
Omega Systems’ Smart Support services enable our customers to select a technology support solution that aligns with their business strategies and reduces their need to over-allocate in-house resources. There are several platforms, and each provides proactive support, uncompromising quality and reliable, personalized service.
The features of Smart Support include:
- Fixed monthly cost structure with tiered options to fit your budget
- Enterprise-level support and problem solving
- Dedicated account team
- IT project planning assistance
- Network health reviews
A dedicated service team that knows your infrastructure, your applications, and your people is available 24/7. From password resets to server reconfigurations and software migrations, our technical team handles it — fast — so your people can stay focused.
Customers also enjoy the services of Omega Systems’ Service Desk, which includes:
- Expert-level support for popular business software, custom applications, multiple platforms and network issues
- Level 2 service desk analysts resolve 90% of all issues remotely in 30 minutes or less
- Field techs provide on-site customer support to fix, configure or implement infrastructure components
- Convenient customer support portal
- Immediate connection to a service engineer
Back-Up and Disaster Recovery Management
Omega Systems’ Smart Stor and Smart DR work independently or simultaneously to deliver the exact services you need.
Smart Stor provides secure, dedicated storage space that can grow as you do, along with customizable retention options, regular diagnostic reports, and same-day file restoration in an emergency.
Smart DR enhances the features of Smart Stor by adding backup disaster recovery, instant off-site virtualization in case of a disaster, and SLA (service level agreement) to address your uptime requirements and priorities.
The features of Smart Stor and Smart DR include:
- Fast response
- Encrypted and compressed data transmission
- Image-based data replication
- Customizable and scalable
Cybersecurity & Vulnerability Management
Is your data secure? The average SMB does not have enough resources to effectively combat cyber threats and attacks, and only the largest organizations can afford to hire a security team to manage all of it.
Discover Omega Systems’ Smart Secure, a simple, effective threat protection solution that provides proactive, professionally managed network security at the firewall level by a specialized team, around the clock.
The features of Smart Secure include:
- Multi-layered security built on a tiered platform
- Best-in-class UTM (unified threat management) hardware
- Local professional support 24/7
- Vulnerability scanning and risk management
- Customizable logging & reporting capabilities, including SIEM reporting
Free up limited resources by hiring Omega Systems in Reading, PA to manage your IT services. To explore our extensive capabilities, call us today at (610) 678-7002 or contact us online.