Smart Support Customized Managed IT Services

Your operations…, your goals…, your IT infrastructure are all unique. At Omega, we get that. That’s why we take a personalized approach, with a range of customizable technology support platforms and services tailored to your specific environment. Count on Smart Support to simplify IT so you can optimize in-house resources.

Omega’s customizable managed services give you access to certified engineers with exceptional expertise, 24/7 remote support and a dedicated Level 2 service desk that goes the extra mile. 

Ask about our mobile device management and third-party app care and smart sync options.

Smart Stor / Smart DR Remote Online Backup

Without your data, you’re done — or down for longer than you can afford to be. Our remote online backup solutions provide a safety net that makes sense. Tailored to meet your needs, Smart Stor provides secure, dedicated storage space that can grow as you do, plus customizable retention options, regular diagnostic reports and same-day file restoration in an emergency.

For clients with proprietary or time-sensitive data, Smart DR disaster recovery includes all the above and more, including backup disaster recovery, instant off-site virtualization in the event of a disaster and SLA (service level agreement) that addresses your uptime requirements and priorities.

Offsite storage keeps Smart Stor and Smart DR clients up and running. Backups at Omega’s own secure Backup Data Center means Smart DR subscribers get the fastest possible return to uptime.

Smart Secure Cybersecurity & Vulnerability Management

You’ve seen the headlines. Hacking, viruses, malware, ransomware…. The risks increase daily. Prevention is the best policy. That’s why we offer a simple and effective solution for advanced threat protection. Smart Secure provides proactive, professionally managed network security at the firewall level to achieve your objectives, whether you just want to strengthen your hardware protection or need to satisfy punitive, regulatory, audit or business-specific compliances. We have successfully customized this flexible, turnkey solution to meet the needs of clients in banking, government, criminal justice and business.

“14 million US businesses are at risk of a hacker threat.”

—Chris Morris, CNBC.com

Service Desk Tech Support

When it comes to personalized IT service, a lot of companies talk. Omega delivers — and it’s not like anything you’ve ever experienced. Think world-class support right around the corner… A dedicated service team that knows your infrastructure, your applications and your people… Passionate professionals who make fixing it the first time a point of pride… From password resets to server reconfigurations and software migrations, our technical team handles it — fast — so your people can stay focused.