The demands of modern business technology are vast and complex, often stretching in-house teams to their limits. Even the most competent internal IT teams can find themselves challenged with managing intricate IT infrastructure, combating a host of cyber threats and meeting shifting regulatory compliance requirements – all while maintaining optimal performance standards.
Enter co-managed IT, a strategic solution combining the convenience and control of an in-house IT department with the expertise and scalability of a managed services provider (MSP).
In this article, we’ll delve into how co-managed IT services can rejuvenate your organization, enhance your IT capabilities, and ultimately drive your business forward. From improved cost management and operational efficiency to strengthened cybersecurity and the acceleration of innovation, the advantages are as diverse as they are indispensable.
Co-managed IT services are centered on collaboration, fostering a partnership between your internal IT department and an MSP specializing in various IT domains. While your internal team retains control and decision-making authority, the MSP complements your efforts where needed, creating a powerful synergy to effectively address complex IT challenges. Below, we’ve outlined some of the ways your business can benefit from co-managed IT services.
Perhaps the most significant benefit of co-managed IT is leveraging the institutional knowledge of your in-house IT team members while super-charging the support for your entire business with your co-managed provider. This collaborative approach relieves your internal IT staff of routine tasks and enables them to focus on core competencies, resulting in efficient task handling and the optimal utilization of expertise.
Having a dedicated team by your side expedites service ticket resolution, minimizing disruptions to your daily operations. With routine IT tasks outsourced to a trusted MSP, your internal IT department gains the capacity to concentrate on strategic initiatives, driving innovation and revenue-generating activities.
In a world where technology disruptions can have cascading consequences, ensuring timely solutions to IT hiccups is a must. With co-managed services, you can extend the effectiveness of in-house help desk operations or outsource routine IT support altogether – depending on your team’s skillset and bandwidth. In many cases, mid-size and larger enterprises with in-house IT support staff will retain responsibility for support operations and leverage an outsourced MSP to provide ancillary support, either outside of normal working hours or to handle escalation of complex IT issues.
Omega’s Network Operations Center (NOC) and escalation services employ strategic procedures to monitor, alert, and investigate issues in real time. This proactive approach enables rapid resolution, mitigating downtime before it can adversely impact operations or lead to more significant infrastructure issues. Plus, our Tier 2 engineers are available to provide appropriate escalation when needed, helping to resolve challenging issues rapidly and leaving your internal resources the time and energy to focus on other strategic matters.
To tackle today’s demanding cybersecurity challenges, many organizations augment their internal IT teams with managed security service providers (MSSPs) like Omega Systems. These experts can offer 24x7x365 security monitoring, access to a broader range of skills, and the latest threat intelligence to better protect against evolving cyber threats. By providing access to certified consultants and virtual Chief Information Security Officers (vCISOs), your MSSP can safeguard your organization’s security posture, defending the safety of your assets against stealthy cybercriminals, as well as careless and malicious internal threats.
Beyond basic cybersecurity measures, co-managed security services also offer advanced threat hunting, endpoint detection and response (EDR), security information and event management (SIEM), and more. Co-managing infrastructure upgrades is another advantage of co-managed IT. Your MSSP can help ensure the swift implementation of technology upgrades, maintaining a modern, resilient, and efficient IT environment that protects you from known and emerging threats.
Imagine having a team of skilled and certified technicians at your beck and call, ready to share their wealth of knowledge for decision-making and problem-solving. It’s like having a trusted advisor who can skillfully navigate the complex IT landscape, providing insights and solutions that can help shape your organization’s future.
Co-managed IT services are remarkably versatile and can be a lifeline for large-scale projects, custom application hosting, or any unique initiatives your organization undertakes. The external team ensures these projects are executed with precision and expertise, minimizing the risks of costly errors and inefficiencies.
With this level of access to a team of experts, you can stay ahead of the curve, making informed decisions about technology adoption and implementation. It’s not just about resolving issues; it’s about future-proofing your organization and making strategic leaps in a technology-driven world.
At Omega, we understand the challenges that internal IT departments face and have developed co-managed IT services that are tailored to meet these needs. Our portfolio of co-managed IT services offers a powerful solution for organizations seeking to enhance their IT capabilities without relinquishing control.
By partnering with us, you gain access to a team of experts, advanced technology solutions, and a proactive approach to IT management. Our goal is to empower your internal IT team to work more efficiently, bolster security, and reduce downtime – ultimately contributing to your organization’s success.
Are you ready to take your IT department to the next level? Contact Omega Systems today and discover how co-managed IT services can be a game-changer for your organization. Whether you need us on an ongoing basis or for a single point in time, consider us an extension of your team and a reliable resource available to you when you need it most.